ProjectWorks Sales & Design Specialist Job

Primary location: Lancaster, Pennsylvania. Relocation is not offered. This is a full-time position with less than 10% travel required.

About the role

Armstrong World Industries (AWI) is seeking a West-Coast Region Sales Support Specialist based in Lancaster, PA. This role reports to the Sr. Manager of Design & Specialty Solutions for ProjectWorks within the Commercial Digitalization group. You will utilize sales and technical skills, product knowledge, and an understanding of organized project workflows to perform initial project reviews, provide technical support, and ensure the completion of project drawing packages and takeoffs. The role involves heavy collaboration with internal teams (ProjectWorks Sales and Operations, Architectural Specialties, AWI Sales) and external customers (sub-contractors, general contractors, distributors, architects, and designers). The estimated work hours are 9 AM – 6 PM Eastern to cover west-coast office hours.

Responsibilities

• Build relationships with internal and external customers.
• Support selling teams by providing product and technical expertise in a timely manner.
• Scope project requests thoroughly for the ProjectWorks team.
• Educate the general field sales team on technical support for targeted projects.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend products based on cost, availability, and specifications to increase customer satisfaction.
• Identify new product opportunities, installation improvements, or performance enhancements.
• Partner with project managers, design teams, and sales reps to develop project design successes.
• Collaborate with internal and external teams to scope project requests across all construction phases.
• Evaluate and prioritize project opportunities that drive profitable growth.
• Act as the point of contact between customers and various departments during design and bid phases.
• Manage Design Digital Services opportunities in Salesforce.com.
• Work directly with the design team and subject matter experts to create and refine solutions.
• Provide accurate drawing package documents to customers.
• Offer pre-construction support services, including technical and informational assistance to contractors.

Grade-Specific Duties

• ProjectWorks Associate Sales & Design Analyst – Grade 8
  • Review all submitted project requests with the team.
  • Participate in initial design calls.
  • Support writing specifications upon request.
  • Support project scoping and follow-up across all construction phases.
  • Update project status in SFDC.
  • Own and update the ProjectWorks request queue.
  • Participate in project handoff meetings with internal team members.
  • Make product solution recommendations with minor supervision.
• ProjectWorks Staff Sales & Design Analyst – Grade 9 (includes Grade 8 duties plus:)
  • Schedule and lead initial design calls.
  • Make product recommendations without supervision.
  • Work directly with architects on proper design considerations.
  • Collaborate with the ISS/ISSM team to make recommendations during pre-construction support.
  • Demonstrate increased knowledge of all AWI product offerings.
  • Maintain a high comfort level in customer-facing interactions.
• ProjectWorks Senior Sales & Design Analyst – Grade 10 (includes Grade 9 duties plus:)
  • Serve as a leader for the Sales Support team.
  • Act as a functional expert for all AWI product offerings.
  • Train and present to internal and external customers on ProjectWorks offerings and processes.
  • Play a critical role in refining and implementing processes.
  • Coordinate and integrate new products/solutions.
  • Lead sales efforts for ProjectWorks.
  • Track and report metrics on a monthly basis.
  • Manage process improvements.

Requirements

• Bachelor’s degree or relevant construction industry experience (3+ years for Grade 8, 5+ years for Grade 9, 7+ years for Grade 10).
• Ability to work in a team environment.
• Proficiency with standard MS Office software.
• Superior organizational and communication skills, with strong attention to detail and the ability to meet deadlines.
• Strong analytical skills.
• Knowledge of Salesforce (SFDC).
• Project management experience within the construction industry preferred.
• Familiarity with estimating, reading blueprints, and understanding the construction process preferred.
• Armstrong product knowledge across all business units preferred.
• Proven experience in a customer-facing role that includes influencing sales preferred.
• Multicultural experience and bilingual skills are desired.

Skills

• Driving for results
• Customer focus and building trusting relationships
• High-impact communication
• Assignment management
• Applied learning and emotional intelligence
• Decision-making and planning/organizing
• Devising sales approaches and solutions
• Engagement and collaboration

Benefits

• Competitive remuneration package.
• Medical, dental, and prescription drug coverage.
• Life insurance and 401k match.
• Long-term disability coverage.
• Vacation and sick time.
• Product discount programs.
• Personal development opportunities to grow your career based on strengths and interests.
• Casual work environment with a recognition program and service awards.
• Access to a fitness center and lunchtime café.

Pay

The estimated base salary range for this role is $68,000 – $90,000 per year. Individual pay is based on location, skills, expertise, experience, and other relevant factors.

Schedule

Estimated work hours are 9 AM – 6 PM Eastern to cover west-coast office hours. While much of the role can be completed remotely, employees are expected to come into the office for regular team or project meetings at least three days (60%) of the workweek.

Work Environment

The role is primarily office-based in environmentally controlled conditions with standard office noise levels. It requires the use of standard office equipment such as computers, phones, photocopiers, and filing cabinets. A 6-foot social distance and face mask are required if an employee is not fully vaccinated. Masks are optional for fully vaccinated employees.

Physical and Mental Demands

• Prolonged sitting and repetitive motion of hands/wrists/fingers.
• Ability to concentrate and repeat the same physical or mental activities.
• Analytical thinking and high accuracy in tasks.
• Decision-making to identify complex problems, develop options, and implement solutions.
• Teamwork and regular, punctual attendance.
• Attention to detail and effective communication (listening, speaking, writing, reading).

About Armstrong World Industries

Armstrong World Industries (AWI) is a leader in designing and manufacturing innovative interior and exterior architectural solutions, including ceilings, specialty walls, and exterior metal solutions. With approximately $1.4 billion in revenue and 3,700 employees, AWI operates a network of 21 manufacturing facilities in North America. For over 160 years, AWI has built its business on trust, integrity, collaboration, and innovation. The company is committed to developing sustainable architectural solutions that enhance comfort, save time, improve building efficiency, and create beautiful spaces.

Sustainability Ambition

AWI’s sustainability ambition, "Bringing our Purpose to Life," focuses on transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and the planet. Commitments include:

• Engaging a diverse, purpose-driven workforce.
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn, heal, and play.
• Being a catalyst for change with stakeholders.
• Making a positive difference in environments and communities.

About Lancaster, PA

Lancaster, PA, is centrally located in South Central Pennsylvania, offering easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster features a vibrant arts and entertainment community, historic sites, museums, great shopping, entertainment venues, and restaurants.