Projects I

About the Role

Supports resort operations by performing project-driven maintenance tasks that require multiple trade skills, including drywall, painting, texture finishing, plumbing, electrical work, and flooring repairs at Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee. This role offers an amazing work environment with refreshing mountain breezes and spectacular views of the Great Smoky Mountains, alongside engaging with guests and utilizing world-class amenities like the state-of-the-art Wild Bear Falls water park.

Responsibilities

• Perform engineering projects, guest calls, blitzes, and preventative maintenance as instructed by resort leadership.
• Troubleshoot, repair, and replace plumbing fixtures and piping.
• Troubleshoot, replace, and repair minor electrical components such as receptacles and ballasts.
• Troubleshoot and repair household appliances and fixtures.
• Perform basic preventive maintenance and troubleshooting on HVAC equipment.
• Repair interior and exterior walls, wall coverings, and ceilings, including texture, painting, and caulking.
• Repair and replace tile and grout, vinyl, and/or carpet as applicable.
• Work with pools, spas, and features, including chemical balancing and cleaning duties.
• Actively participate in procurement and inventory processes to ensure materials and tools are on-site for work.
• Effectively operate resort operations devices and software (e.g., HotSOS).
• Communicate professionally through radios, phones, emails, and verbal interactions.
• Perform custodial and maintenance duties as required by resort leadership.
• Safely use hand tools, electrical, and battery-powered tools required by the job.
• Work using ladders, scaffolds, and lifts while utilizing appropriate PPE.
• Follow safety guidelines and practices, and identify potential safety or security hazards on the property.
• Communicate and interpret guest needs by positively interacting toward resolutions.
• Comply with all CFI/Westgate Resorts policies and procedures.
• Represent Westgate Resorts professionally through appearance, dress, and behavior.
• Other duties as assigned by resort operations leadership.

Requirements

• Minimum High School diploma.
• 1-3 years of hands-on trade and maintenance experience in a resort or commercial environment.
• Written and verbal communication in English.
• Effective communication with immediate supervisors and resort leadership.
• At least 18 years old with a valid driver’s license to drive company golf carts.
• Ability to lift 50 lbs and work in outdoor weather conditions.
• Pass a background check, drug test, and prove eligibility to work in the United States.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage.
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge.
• Paid Holidays.
• 401(k) with Generous Company Match to Support Your Future.
• Daily Pay – Access Your Earnings When You Need Them.
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance.
• Wellness Programs to Support Your Well-Being.
• Flexible Spending Accounts (FSA).
• Tuition Assistance to Help You Grow Your Career.
• Military Leave.
• Employee Assistance Program (EAP) – Support When You Need It Most.
• Life, Disability, Accident, Critical Illness, and Hospital Insurance.
• Pet Insurance for Your Furry Family Members.
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More.
• Low-Cost Gym Membership.
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents.
• Career Growth and Advancement Opportunities.
• Community Involvement – Give Back and Make an Impact.