Projects Control I/IT Specialist

About the role

Provide administrative support in a variety of routine processes and office support functions.

Responsibilities

• Perform administration and systems management in Cloud environments (i.e., Microsoft Azure, Amazon Web Services, etc.)
• Develop, build, configure, customize, and maintain Office 365, Exchange, Skype, and SharePoint solutions to meet quality & performance requirements
• Support delivery, escalate, and resolve user issues including subscription management services, correlation of usage and charges, and cost efficiency
• Create the required design and support documentation for projects, system builds, processes and changes
• Utilize verbal and written communication skills to maintain and update system documentation, site procedures, and provide training as required
• Develop detailed system and solution documentation using MS Word, PowerPoint, and Visio, including Standard Operating Procedures (SOPs), change requests, script usage guides, and technical and management presentations
• Provide technical support to Richland Operations (RL) and Office of River Protection (ORP) Federal staff and General Service Support Contract (GSSC) employees
• Provide support to Other Government Agencies (OGA) (Government Accountability Office, Inspector General, Defense Nuclear Facilities Safety Board, Environmental Protection Agency, Ecology, etc.)
• Provide research and recommendations for hardware/software to meet the government's purchasing needs and property retirement
• Maintain the RL and ORP IT checkout pools within twenty-four (24) hours of assignment changes, including inventory of spare computers, printers, mobility devices and peripherals
• Coordinate onsite visitors Hanford Local Area Network (HLAN) access and computer needs
• Assist in keeping property inventory records up to date to ensure incoming, moving, or departing staff are provided with necessary support
• Assist with data gathering, input, and verification for Capital Planning Investment Control (CPIC), Technology Business Management (TBM) and other data calls
• Assist the CIO Office with support of HLAN
• Respond to customer service requests within three days for maintaining and updating mobile devices and inventories
• Identify and assist with the disposition/disposal of IT equipment monthly
• Maintain account billing, to include creating, updating, and closing, to support customer resource needs within five (5) days
• Provide and gather data for the monthly, quarterly, and annual Department of Energy data calls
• Maintain regular and punctual attendance
• Perform other duties as assigned

Requirements

• Three (3) years of IT experience, including one (1) year of in-depth technical support at the Tier II and Tier III support levels
• Bachelor's degree in relevant technical field of study
• Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts)
• Windows based infrastructure experience and background
• Strong PowerShell scripting background
• AD User management and security aspects
• General server management (Backup, Patching, Security)
• U.S. citizenship required

Skills

• Excellent communication and knowledge transfer skills
• Ability to independently perform multiple tasks with dynamic priorities

Work Schedule

Full-time. May be required to work additional hours as needed to complete assignment or project.

Benefits

Compensation & Benefits: Pay: $70,000-$75,000. Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.