Project Team Leader

About the Role

PuroClean of Greater Landover is looking for a dependable, experienced, and motivated Project Team Leader / Lead Restoration Technician to join our growing team. This is a hands-on field leadership position for someone who can lead a crew, communicate professionally with customers, manage restoration projects, and still roll up their sleeves to get the work done.

Our team responds when homeowners, businesses, and property managers are dealing with water damage, fire and smoke damage, mold, biohazard situations, and other property emergencies. The work can be demanding, but it is also rewarding—you will help customers recover during some of their most difficult moments.

We operate with a One Team mentality and servant-leadership mindset, emphasizing professionalism, accountability, teamwork, continuous improvement, and exceptional customer service.

Responsibilities

• Project & Jobsite Leadership
  • Lead residential and commercial restoration projects from setup through completion
  • Organize crews, equipment, materials, and daily jobsite activities
  • Establish efficient job flow and clearly communicate daily objectives to technicians
  • Perform and supervise water mitigation, structural drying, demolition, cleaning, fire and smoke restoration, mold remediation, odor control, contents handling, and related restoration services
  • Monitor project progress and adjust equipment or work plans as conditions change
  • Ensure work is completed according to PuroClean procedures, industry standards, project requirements, and applicable safety practices
  • Maintain clean, organized, and professional jobsites at all times
• Customer Service
  • Serve as a professional on-site representative of PuroClean
  • Explain the restoration process to customers in a clear and respectful manner
  • Provide regular project updates and address customer concerns promptly
  • Treat customers and their property with professionalism, empathy, and care
  • Identify additional legitimate customer needs and communicate appropriate service recommendations
  • Help deliver a world-class customer experience from arrival through project completion
• Documentation & Communication
  • Complete job documentation accurately and on time
  • Take and upload required photos throughout the project
  • Record moisture readings, equipment placement, daily monitoring information, notes, customer approvals, and other required documentation
  • Maintain accurate job files using smartphones, tablets, and company software
  • Communicate job progress, challenges, customer concerns, and changes in scope to management
  • Coordinate effectively with office staff, project managers, technicians, subcontractors, and other team members
• Team Leadership
  • Lead by example on every job
  • Train, coach, and mentor restoration technicians
  • Assign tasks and ensure team members understand the scope of work
  • Hold team members accountable for safety, quality, productivity, documentation, and professionalism
  • Help develop technicians into future lead technicians and project leaders
  • Promote a positive, respectful, and accountable team culture
• Equipment, Vehicles & Company Assets
  • Properly set up, operate, monitor, clean, and maintain restoration equipment
  • Ensure equipment is accounted for when placed and removed from jobsites
  • Maintain clean and organized company vehicles
  • Perform routine vehicle and equipment inspections
  • Report damaged, missing, or malfunctioning equipment promptly
  • Help maintain the warehouse and company facility in an organized and professional condition

Requirements

• Preferred Experience
  • 2+ years of restoration, mitigation, construction, remediation, or related field experience preferred
  • Previous experience leading technicians or crews strongly preferred
  • Experience with water mitigation and structural drying strongly preferred
  • Experience with fire/smoke, mold remediation, contents, demolition, or biohazard services is a plus
  • Familiarity with insurance restoration and proper job documentation is a plus
• Certifications
  • IICRC certifications are highly valued. Preferred certifications include:
    • WRT – Water Damage Restoration Technician
    • ASD – Applied Structural Drying
    • AMRT – Applied Microbial Remediation Technician
  • Additional IICRC certifications are a plus
  • Candidates without all certifications may still be considered based on restoration experience, leadership ability, and willingness to complete required training
• Required
  • Valid driver's license and acceptable driving record
  • Ability to reliably report to assigned jobsites throughout the service area
  • Ability to use a smartphone or tablet for job documentation
  • Ability to communicate professionally with customers and coworkers
  • Ability to lift and carry at least 50 lbs.
  • Ability to stand, walk, bend, kneel, climb, and perform physical restoration work for extended periods
  • Ability to work in residential and commercial environments affected by water, fire, smoke, mold, debris, and other property-loss conditions
  • Ability to properly use PPE and follow company safety procedures
  • Ability to participate in an on-call rotation, including occasional evenings, weekends, and holidays when emergency losses occur

What Success Looks Like

• Completes projects safely and efficiently
• Keeps job documentation complete and current
• Communicates before problems become surprises
• Protects company equipment and vehicles
• Controls unnecessary labor and material costs
• Develops technicians into stronger team members
• Maintains professional and organized jobsites
• Earns customer trust
• Takes ownership of assigned projects
• Consistently represents the PuroClean brand at a high level

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid training and professional development
• IICRC certification and continuing-education opportunities
• Online and mobile training courses

Career Growth

We are not simply looking for someone to fill a position. We are looking for someone who wants to build a career in the restoration industry. A high-performing Project Team Leader can develop toward increased responsibility in areas such as: Senior Team Leader → Project Manager → Estimator → Operations Management.