Project Support Associate, Client Services

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

About the role

The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion, resolving issues within internal procedures, and acting as the primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met, focusing on building relationships with the client and delivering an excellent customer experience.

Responsibilities

• Provides context and drives consensus internally, serves as a customer advocate.
• Monitors and bills day-to-day project activity.
• Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project.
• Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues, and delays.
• Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems.
• Participates in creation of operations documentation.
• Generates, checks, and provides required reports to client.
• Ensures timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Requirements

• High school diploma is required; a degree from an accredited college or university is preferred.
• 1-2 years of successful experience in project management as a project coordinator, lab technician, or equivalent experience in a customer-facing environment.
• Must be on-site at our Thermo Fisher Rockville, MD location in a hybrid working environment.

Skills

• Strong project management skills, including excellent interpersonal, written, and verbal communication skills.
• Ability to present information and answer questions for clients and management.
• Ability to multitask and coordinate tasks across functional teams while maintaining attention to detail and driving problem-solving.
• Adaptability to work in a variety of commercial and custom in-house software.
• Proficiency in MS Office Suite is required; knowledge of Salesforce, Smartsheet, Jira, and TrackWise is advantageous.
• Intellectually curious and results-oriented.
• Occasional travel may be required.

Pay

The hourly pay range estimated for this position based in Maryland is $23.04–$31.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Schedule

Standard (Mon-Fri) office-based role.