Project Support Associate, Client Services

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join colleagues in bringing the company’s Mission to life every day to enable customers to make the world healthier, cleaner and safer.

About the role

The Project Support Associate works within a small pod of project managers, helping manage a shared portfolio of projects. The pod collectively ensures tasks are completed by the appropriate project manager. This tactical role focuses on shepherding tasks to completion, resolving issues within internal procedures, and acting as the primary point of contact for low-complexity client accounts. The team works cross-functionally to meet client requirements and timelines while delivering an excellent customer experience.

Responsibilities

• Provides context and drives consensus internally; serves as a customer advocate.
• Monitors and bills day-to-day project activity; reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining the study filing system; accurately records and captures project specifications.
• Uses digital tools to visualize project landmarks and enable synchronized knowledge sharing.
• Provides internal and external partners with updates regarding timelines, shipping issues, and delays.
• Coordinates production schedules to work within team capacity and aids in troubleshooting problems.
• Participates in the creation of operations documentation.
• Generates, checks, and provides required reports to the client.
• Ensures timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Requirements

• High school diploma required; a degree from an accredited college or university is preferred.
• 1–2 years of successful experience in project management as a project coordinator, lab technician, or equivalent customer-facing role.
• Must be on-site at the Thermo Fisher Scientific Vacaville, CA location.
• Strong project management skills, including excellent interpersonal, written, and verbal communication.
• Ability to present information and answer questions for clients and management.
• Ability to multitask and coordinate tasks across functional teams while maintaining attention to detail and driving problem-solving.
• Adaptability to work with a variety of commercial and custom in-house software.
• Proficiency in MS Office Suite is required; knowledge of Salesforce, Smartsheet, Jira, and TrackWise is advantageous.
• Intellectually curious and results-oriented.
• Occasional travel may be required.

Pay

The hourly pay range for this position based in California is $23.04–$34.56. This position may also be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical, dental, and vision plans, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offering the opportunity to purchase company stock at a discount.

Schedule

Standard office schedule (Monday–Friday).