Project Specialist, Safe and Secure Operations Strategy

About the role

As a Specialist, Safe and Secure Operations Strategy at Carvana, you will play a crucial role in ensuring the safety and security of our facilities and associates. This is a client-facing support role where you'll be responsible for executing the Safe and Secure Operations Strategy, managing multiple priorities, and providing recommendations to enhance efficiency and effectiveness.

Responsibilities

• Execute the Safe and Secure Operations Strategy
• Ensure support of Safe & Secure standard operating procedures to maximize efficiency and effectiveness
• Manage multiple priorities and escalate significant issues to senior-level management as necessary
• Implement Operations technology capabilities, optimizing speed to get equipment fully operational
• Monitor KPI's to evaluate performance and institute action plans to address lagging KPI performance
• Implement and execute solutions centered on tactical/actionable information and data
• Utilize data to assess the Safe & Secure business reporting key wins and opportunities to the leader
• Support specific tasks that need to be completed to drive metric improvement
• Deliver exceptional customer service to our internal and external customers
• Support everything related to our Safe and Secure technology
• Develop functional knowledge of the installation, programming and configuration of commercial electronic security systems/accessories
• Contribute to projects, Develop Evaluation Criteria, Data Analysis in support of the deployment of current Safe and Secure physical security solutions as well as the Piloting of alternative solutions to measure their effectiveness and ability to address specific Safe and Secure business needs, practices and processes
• Support everything related to our Safe and Secure technology
• Review, create and escalate Help Desk tickets, email inquiries, and incoming calls to diagnose problems, gather additional information, work with solution providers, identify solutions and document all associated processes
• Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share them with the rest of the team
• Read and interpret blueprints, diagrams, and schematics in addition to understanding system specifications, software/system programs, and operational/product manuals
• Complete and submit all required task-related activity, productivity, sign-offs and other documentation in a timely manner
• Attentively listen to the voice of our customer - serve as a business partner to other departments within Safe and Secure
• Provide remote and phone support to internal customers and alternate technicians as needed

Requirements

• Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university
• 5+ years of experience in corporate, public or military security systems operations, installation and/or management; including physical security access control, video surveillance, and intrusion detection systems
• 2+ years of experience in project and/or program management
• Proficiency in performing Data Analysis and Reporting using tools such as Excel, Google Sheets and Tableau
• Strong experience with IP Video Management Solutions, Access Control and Alarm Monitoring systems
• Demonstrated ability to deliver a consistent, top-notch customer service experience
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind
• Ability to meet deadlines working in a fast-paced environment with minimal direction
• Strong understanding of basic TCP/IP and Windows networking with the ability to verify network connectivity
• Strong interpersonal and communication skills
• Ability to balance multiple priorities in a fast-paced environment
• Self-starter’s mentality

Qualifications

• Must be able to read, write, speak and understand English

Benefits

• Full-Time hourly position with a competitive rate
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A seat in one of the fastest-growing companies in the country

Legal stuff

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship
• Carvana is an equal employment opportunity employer
• All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law
• Carvana also prohibits harassment of applicants or employees based on any of these protected categories