Project Specialist 2

About the role

AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps’ expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game.

Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth Opportunities – there are immense opportunities to grow your career. You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.

Responsibilities

• Manage projects from submittal approval through delivery and closeout.
• Ensure timely coordination between contractors, engineers, and manufacturers.
• Serve as a key contact for assigned projects, providing exceptional customer service, logistical efficiency, and ensuring project goals and objectives are accomplished on time and within budget.
• Develop and maintain product knowledge and order entry procedures for all products.
• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Manage new job setup, documentation, and maintain project files.
• Negotiate special pricing multipliers with manufacturers.
• Order equipment from manufacturers and process returns accurately and efficiently.
• Track and communicate project milestones, lead times, and delivery schedules to contractors and internal teams.
• Process change orders, verify pricing and scope adjustments, and update project documentation as required.
• Coordinate shipping/logistics with manufacturers and customers.
• Provide customers with installation, operation, and maintenance manuals.
• Work with manufacturers and clients in processing warranty and freight claims.
• Identify and proactively resolve potential issues related to schedule conflicts, equipment compatibility, or factory delays.
• Support billing, project closeout, and performance tracking.
• Work closely with account executives, engineering, and parts/service teams to support overall project success.
• Participate in team meetings and product training to enhance industry knowledge.

Nature & Scope

• Applies practical knowledge of job area typically obtained through advanced education and work experience.
• Encouraged to seek continuous improvements.
• Performs a range of mainly straightforward assignments.
• Works independently with general supervision.
• Problems faced are difficult but not typically complex.

Knowledge & Skills

• Proficient in Microsoft Word, Excel, Outlook, MAPICS, Savion and Infor/Powerlink is required.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to consistently provide high-quality accurate results.
• Ability to be flexible and identify answers that are not always readily available.
• Basic ability to review Mechanical Schedules and specifications to identify product and basis of design.
• Communicate effectively with internal and external customers.
• Must be highly organized specifically track requests sent to the Field with periodic follow up as needed to ensure approval cycle completed in timely manner.
• Strong ability to multi-task.
• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Requirements

• 2 – 4 years related experience and/or training; or equivalent combination of education and experience.
• Bachelor's Degree is preferred but not required.

Pay

$74,630 – $93,315

Benefits

• Healthcare and dental insurance
• Life and long-term disability insurance
• 401K
• Different types of paid time off