Project Serve Case Manager

ESSENTIAL FUNCTIONS

• Case Management + Career Readiness Assistance
• Complete comprehensive barrier assessment and goal strategy activities with Baltimore City residents at each of our community centers.
• Develop individualized career plans and mentor members through to successful goal attainment.
• Connect program members to training and employment opportunities.
• Ensure program members remain employed after placement.
• Track and provide support to participants for one year after employment placement.
• Refer participants to support service partners, as needed.
• Employment & Training Development
• Develop and maintain relationships with outside agencies who may provide workshops, trainings, and employment opportunities to workforce training participants.
• Impact Measurement
• Interpret grant performance goals into service plan outcomes
• Administer assessments related to program eligibility and identify risk factors that could impact participants' success
• Absorb and translate local labor market data to help participants make informed career decisions
• Craft and manage participant service plans that include credentialing, job interview preparation, and post-placement activities
• Conduct regularly scheduled case management sessions with participants
• Maintain real-time information on participant's progress through career coaching, training, employment, and in to employment retention
• Ensure appropriate documentation is complete and maintained for each participant
• Aid other staff members in helping participants secure employment, including contacting employers, setting up interviews, obtaining employer feedback, and sharing this information with participants
• Contribute to program as needed.

JOB QUALIFICATIONS

• A high school diploma or GED is required.
• A bachelor’s degree in Social Work (BSW), Psychology, Counseling, Criminal Justice, or a related social/behavioral science field is preferred.
• Bilingual skills are a plus.
• Effective interpersonal skills with diverse populations, including justice-involved individuals and public officials, are essential.
• Two to three years of experience in community development or delivering case management services is required.
• Expertise in identifying local labor market data and translating this information to participants is crucial.
• Knowledge and experience working with the criminal justice system is beneficial.
• Excellent verbal and written communication skills are necessary.
• Computer literacy, including knowledge of basic software applications and familiarity with the Internet, email, social media, and other forms of computer and phone-based communication, is required.
• A drive to achieve measurable results is important.
• The ability to foster a cooperative work environment is essential.
• The ability to establish and maintain effective working relationships is required.