Project/Program Manager IT 4

Role: Project/Program Manager IT 4 Location: Chicago, IL or Peoria, IL Work Arrangement: Hybrid initially; must be willing to work onsite 5 days/week if the requirement changes Position Overview We are seeking an experienced IT Project/Program Manager to join a Digital Application Program Management team. This role will lead cross-functional project teams responsible for delivering software solutions that integrate common services across an enterprise application portfolio and systems used by customers and dealers. The Project/Program Manager will manage projects from initiation through implementation, ensuring successful delivery on schedule, within budget, and according to quality expectations. Key Responsibilities Lead project planning and execution from initiation through completion.Manage cross-functional and multifunctional project teams across business and engineering organizations.Develop and maintain project charters, schedules, plans, budgets, communications, metrics, and reporting.Establish project scope, ways of working, milestones, and completion dates with stakeholders.Coordinate projects through concept, prototype, pilot, implementation, and follow-up stages.Monitor project progress, identify risks/issues, and communicate impacts to appropriate stakeholders.Recommend solutions and alternatives to resolve project challenges.Lead change management and support timely decision-making.Develop detailed project schedules reflecting scope, dependencies, timelines, costs, and affected functions.Use professional project management tools and techniques for reporting, tracking, scheduling, and delegation.Work closely with Product Owners, Engineering teams, Business Partners, Product Managers, and other stakeholders.Manage approximately 2 3 projects concurrently, with an annual volume of approximately 8 10 projects depending on project and Agile sprint cycles.Coordinate with distributed teams across the U.S., India, and Slovakia. Required Qualifications Education & Experience Bachelor's degree from a four-year college or university plus 8+ years of experience, ORMaster's degree in Engineering, Business, or a related discipline plus 6+ years of experience.6+ years of direct project management experience working with software engineering teams in an Agile software development environment.6+ years of experience managing projects from inception through completion, including leading teams toward alignment.Experience leading end-to-end program management within a cross-functional/matrix organization.Experience working with cross-functional teams, business partners, and product managers.Experience managing large organizational change initiatives. Technical Skills Strong experience with project management concepts, including:Project chartersProject planning and schedulingScope definitionProject execution and deliveryRisk/issue managementExperience with ticketing/project management systems such as Jira, Microsoft Azure/Azure DevOps, or similar tools.2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.Advanced proficiency with:Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectStrategic thinking, alignment, and direction-setting capabilities. Preferred Qualifications Certified Scrum Master (CSM)PMP CertificationChange Management CertificationSix Sigma Black BeltScrum Master experience in addition to project/program management experienceExperience working within large enterprise organizationsExperience with eCommerce applications/projects2+ years of Power BI experienceExperience working with Agile software development teams Key Soft Skills Excellent interpersonal and stakeholder management skills.Strong project management and team leadership abilities.Excellent written, verbal, communication, and presentation skills.Strong analytical and organizational skills.Ability to manage multiple priorities and projects effectively.Ability to influence stakeholders and drive alignment across teams.Ability to handle sensitive issues and work effectively with stakeholders at multiple organizational levels.