Project Operations & Product Specialist

What You’ll Be Doing...

• CTI Wide Project Management Enablement & Delivery Support
• Act as a project management enablement resource across the entire CTI organization, supporting teams including:
• Quote to Cash (QTC)
• Product & Pricing
• CPQ
• Dashboarding & Insights
• Other CTI initiatives as they evolve
• Enable CTI teams to effectively project manage their own initiatives and processes, providing structure, guidance, and practical support while allowing domain leads to retain accountability.
• Provide hands on project management coaching and support, helping teams apply fit for purpose practices such as:
• Clear scoping and success criteria
• Work plans, milestones, and dependencies
• Risk, issue, and decision management
• Support medium to large, cross functional initiatives by:
• Helping structure delivery plans
• Tracking progress, risks, and dependencies
• Preparing coordination materials and status updates
• Promote consistent use of project management standards, templates, and delivery practices across CTI, keeping processes pragmatic and lightweight.
• Support CTI teams in the effective use of modern project management tools, including Wrike, JIRA, or similar platforms, by:
• Helping set up and maintain project spaces, boards, workflows, and dashboards
• Improving visibility into priorities, progress, and blockers
• Act as a coordination and consistency point across CTI initiatives to reduce duplication and improve alignment.
• Support project close out activities, including documentation, lessons learned, and recommendations to improve future delivery.
• Product & Pricing Delivery Support (Salesforce)
• Provide delivery and coordination support for Product & Pricing related Salesforce work, under the direction of Product & Pricing leadership.
• Support activities such as:
• Product setup and maintenance
• Price book configuration
• Discount logic and pricing rules
• Product lifecycle and clean up activities
• Ensure Product & Pricing changes are:
• Planned and coordinated effectively
• Tested prior to release
• Documented and communicated appropriately
• Partner with Finance and Commercial Technology to support accurate execution of:
• Billing related configuration
• Revenue recognition updates

What You’ll Bring To Us...

• Bachelor’s degree preferably in Business, Information Systems, Computer Science, or a related field.
• Five or more years of relevant experience in project management, delivery enablement, business operations, or enterprise systems support, including experience supporting cross functional initiatives in a technology or commercial operations environment.
• Demonstrated experience supporting the planning, coordination, and delivery of complex initiatives, including structuring work, tracking dependencies, managing risks, and supporting successful outcomes.
• Proven ability to enable and coach teams on effective project management practices, standards, and ways of working, without direct authority over delivery teams.
• Experience working effectively with multiple teams and stakeholders, including individual contributors, functional leads, technical teams, and senior business stakeholders.
• Strong facilitation skills, including:
• Supporting meeting structure and agendas
• Helping teams surface risks, issues, and decisions
• Driving clarity and follow through without formal ownership
• Strong problem solving, organizational, written, verbal, and interpersonal communication skills, with the ability to simplify complex information.
• Hands on experience with modern project management tools such as Wrike, JIRA, or similar platforms, including task tracking, workflows, and status visibility.
• Ability to work independently while also operating effectively as part of a matrixed, cross functional team.
• Familiarity with Salesforce based commercial environments (e.g., Product, Pricing, CPQ, Quote to Cash) preferred.