Project Manger (Claims)

About the role

Our Professional & Executive Risk team is looking to add a Project Manager (Claims) to coordinate the claims process from initial reporting through ongoing administration, ensuring timely communication, accurate reporting, and exceptional service to our clients, carriers, and internal teams.

Responsibilities

• Report new claims to insurance carriers, establish claim cases in Salesforce, and ensure all claims are accurately submitted by the end of each business day.
• Record and maintain carrier acknowledgements in Salesforce, ensuring claim documentation is accurate and up to date.
• Monitor outstanding coverage determinations and proactively follow up with adjusters on claims that have not received a coverage position within established timelines.
• Manage daily claims operations, including email intake, carrier follow-up, EPL coverage coordination with Claims Counsel, and client reporting.
• Prepare and compile weekly and monthly claims reports and metrics using Salesforce and internal tracking tools.
• Administer quarterly, semi-annual, and annual bordereaux reporting, track reporting deadlines, and monitor policy changes affecting reporting requirements.
• Request and coordinate loss runs with account teams as needed to support client and broker requests.
• Respond to broker inquiries by providing timely and accurate claim information, coordinating with Claims Counsel when appropriate, and supplying loss runs as needed.

Requirements

• Previous experience in insurance claims, paralegal activities, or an administrative support role is preferred but not required.
• Experience with Salesforce or similar CRM systems preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong customer service, problem-solving, and follow-up skills.
• Must be legally authorized to work in the United States without current or future employer sponsorship.