Project Manager - Workforce Management (WFM)

Key Responsibilities

• Lead end-to-end Workforce Management (WFM) projects from initiation through implementation and post-production support.
• Develop project plans, timelines, budgets, resource allocation, and risk mitigation strategies.
• Cook up with business stakeholders, IT teams, vendors, and leadership to define project scope and objectives.
• Manage multiple workstreams while ensuring projects are delivered on time, within scope, and within budget.
• Facilitate project meetings, status updates, steering committee presentations, and executive reporting.
• Identify project risks, issues, and dependencies, and implement mitigation plans.
• Oversee requirements gathering, solution design, testing, deployment, and user adoption activities.
• Ensure adherence to project governance, quality standards, and organizational PMO methodologies.
• Collaborate with Workforce Management, HR, Payroll, Operations, and IT teams to optimize business processes.
• Manage change requests, project documentation, and lessons learned.
• Support vendor management and coordinate implementation activities for WFM solutions.
• Monitor project KPIs and provide regular progress reports to senior leadership.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• 10+ years of project management experience with enterprise-level implementations.
• Hands-on experience delivering Workforce Management (WFM) projects.
• Strong understanding of project management methodologies including Agile, Scrum, and Waterfall.
• Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, or Smartsheet.
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical, organizational, and problem-solving abilities.
• Experience managing cross-functional teams in hybrid or onsite environments.

Preferred Qualifications

• PMP, PMI-ACP, Scrum Master, or equivalent project management certification.
• Experience implementing WFM platforms such as UKG Pro WFM (Kronos), WorkForce Software, Oracle WFM, ADP Workforce Manager, or NICE/IEX.
• Experience with HRIS, Payroll, and Time & Attendance integrations.
• Knowledge of workforce scheduling, forecasting, labor compliance, and reporting.
• Experience working in manufacturing, healthcare, retail, or enterprise environments.

Primary Skills

• Project Management
• Workforce Management (WFM)
• UKG/Kronos
• Agile
• Scrum
• Waterfall
• Stakeholder Management
• Risk Management
• Jira
• Microsoft Project
• HRIS
• Time & Attendance
• Resource Planning
• Budget Management
• Change Management
• Executive Reporting