Project Manager - Workforce Management (WFM)
Cerebra IT Services Private Limited · Cumming, GA · 5 days ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Lead end-to-end Workforce Management (WFM) projects from initiation through implementation and post-production support.
- Develop project plans, timelines, budgets, resource allocation, and risk mitigation strategies.
- Cook up with business stakeholders, IT teams, vendors, and leadership to define project scope and objectives.
- Manage multiple workstreams while ensuring projects are delivered on time, within scope, and within budget.
- Facilitate project meetings, status updates, steering committee presentations, and executive reporting.
- Identify project risks, issues, and dependencies, and implement mitigation plans.
- Oversee requirements gathering, solution design, testing, deployment, and user adoption activities.
- Ensure adherence to project governance, quality standards, and organizational PMO methodologies.
- Collaborate with Workforce Management, HR, Payroll, Operations, and IT teams to optimize business processes.
- Manage change requests, project documentation, and lessons learned.
- Support vendor management and coordinate implementation activities for WFM solutions.
- Monitor project KPIs and provide regular progress reports to senior leadership.
Required Qualifications
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
- 10+ years of project management experience with enterprise-level implementations.
- Hands-on experience delivering Workforce Management (WFM) projects.
- Strong understanding of project management methodologies including Agile, Scrum, and Waterfall.
- Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, or Smartsheet.
- Excellent stakeholder management, communication, and presentation skills.
- Strong analytical, organizational, and problem-solving abilities.
- Experience managing cross-functional teams in hybrid or onsite environments.
Preferred Qualifications
- PMP, PMI-ACP, Scrum Master, or equivalent project management certification.
- Experience implementing WFM platforms such as UKG Pro WFM (Kronos), WorkForce Software, Oracle WFM, ADP Workforce Manager, or NICE/IEX.
- Experience with HRIS, Payroll, and Time & Attendance integrations.
- Knowledge of workforce scheduling, forecasting, labor compliance, and reporting.
- Experience working in manufacturing, healthcare, retail, or enterprise environments.
Primary Skills
- Project Management
- Workforce Management (WFM)
- UKG/Kronos
- Agile
- Scrum
- Waterfall
- Stakeholder Management
- Risk Management
- Jira
- Microsoft Project
- HRIS
- Time & Attendance
- Resource Planning
- Budget Management
- Change Management
- Executive Reporting