Project Manager, Special Projects – Architecture Products Manufacturer

Acoufelt specializes in delivering high-quality soft architectural acoustics solutions tailored to the unique needs of our clients. We work with contractors, ceiling sub-contractors, designers, and architects to provide products that enhance and transform interior workspaces. Our portfolio includes a range of premium soft architectural materials and products designed for commercial projects.

About the role

We are seeking an experienced and detail-oriented Project Manager to oversee the lifecycle of architectural product projects in the commercial sector. From the moment a project is designated as "Closed Won," the Project Manager will be responsible for ensuring its successful execution. This includes maintaining contract values, meeting project cost benchmarks, and delivering exceptional client satisfaction. You will act as the primary point of contact for clients, guiding them through each stage of the project to ensure timely completion and alignment with project goals. Additionally, you will serve as the project’s advocate and are responsible for ensuring internal milestones are met in a timely and accurate manner. This is a fully onsite role based at Acoufelt’s North American Headquarters in Auburn Hills, Michigan.

Responsibilities

• Serve as the main point of contact between Acoufelt and clients for all assigned projects, ensuring clear and consistent communication.
• Oversee the full project lifecycle from the "Closed Won" stage through to completion, ensuring projects are executed within budget and on schedule.
• Collaborate with internal teams such as Finance, Project Design, Procurement, Project Engineering, Manufacturing, and Logistics to meet project deadlines and specifications.
• Provide ongoing support during installation and post-installation phases to ensure successful project completion and final payment collection.
• Actively manage project scope, mitigating scope creep by handling change orders and ensuring profitability through effective negotiation and financial oversight.
• Deliver timely project status updates and communicate any potential issues or delays to both clients and internal teams.
• Manage the client approval process, ensuring the timely submission of required documents, submittals, and other approvals.
• Maintain up-to-date project records, including timelines, status updates, communication logs, and any changes to scope.
• Oversee and coordinate installation services where applicable, ensuring that all installations are completed per project specifications and timelines.
• Facilitate the collection of case study images, client testimonials, and other materials for marketing and sales efforts.
• Work with Management team to continually improve internal processes and efficiencies across project workflows.
• Perform other tasks as assigned by management to support business goals and project success.

Qualifications

• 3-5 years of experience managing complex projects valued at over $3 million, particularly in the architectural or construction industry.
• Practical experience in project management within field environments and an understanding of onsite project dynamics.
• Project Management Professional (PMP) certification is highly preferred, demonstrating proficiency in project management principles and practices.
• Strong verbal and written communication skills to effectively interact with clients, internal teams, and external stakeholders.
• Experience with project management tools, CRM systems, and Microsoft Office Suite (or equivalent software) to manage project timelines, documentation, and communication.
• Strong analytical and problem-solving skills with the ability to flag/address challenges and proactively manage project risks.

Success Metrics

• Project Approvals: The number of projects approved and ready for manufacturing within the specified timeframe.
• Client Communication: Regular, clear communication with both internal teams and clients, tracked via CRM systems and email correspondence.
• On-time Delivery: Successful delivery of projects within deadlines, budgets, and to client specifications.
• Client Satisfaction: Achieving high levels of client satisfaction, reflected in positive feedback, testimonials, and ongoing business relationships.

Benefits

• Competitive compensation and bonuses
• Comprehensive health insurance including a choice of two medical plans, dental, vision, employer paid health savings account, and voluntary accident, hospital, life, critical illness.
• Paid Time Off starting at 15 days with carry over
• Collaborative wellness program
• Paid volunteer time off
• 401k employer match
• Employee Assistance Program
• Rewards and Recognitions