Project Manager Senior

Position Type: Full time | Type Of Hire: Experienced (relevant combo of work and education)

About The Team

As one of our Project Managers, you’ll have an exciting opportunity to use best-in-class PM tools to help us coordinate and deliver on a variety of deployment activities. You’ll work closely with other Project Managers, Clients, Developers, and internal teams to ensure successful implementations and delivery on customized solutions. The Project Manager is responsible for managing medium-to-large projects or multiple smaller initiatives simultaneously, covering all aspects of assigned projects. Projects may focus on development of new or upgraded products and services, internal information system-specific projects (including development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out), delivery by service teams for outsourced solutions to external clients, or delivery of new or enhanced products and/or services to improve customer satisfaction through technology.

Location: Hybrid (3 days in office, 2 days remote) – Jacksonville, FL or Milwaukee, WI or Atlanta, GA Only

Responsibilities

Client Relationship Management

• Support client engagement activities including status reviews, roadmap walkthroughs, and scheduled check-ins for an assigned set of financial institution clients on the Digital One platform
• Assist in preparing for and participating in client meetings, status reviews, and escalation conversations alongside Delivery partners and Senior Executives
• Build working relationships with client stakeholders at the operations and project management level, with exposure to senior client contacts over time
• Help identify client satisfaction risks and escalate proactively with supporting context to the delivery and account teams

Product Strategy & Roadmap

• Support maintenance of the Digital One product roadmap for assigned client segments, capturing client-specific needs and escalating prioritization tradeoffs to senior product leadership
• Document client pain points and feature requests as well-structured product requirements and user stories
• Partner with program and delivery partners to ensure on-time, on-scope delivery of client-committed features and enhancements
• Contribute to the Digital One platform backlog through structured client feedback

Delivery Governance

• Coordinate with program and delivery partners to track progress on client-committed features and flag risks to timelines early
• Maintain accurate visibility into client-facing release schedules and communicate updates clearly to internal and client stakeholders
• Follow up on action items across cross-functional teams to keep delivery moving forward

Requirements

Required Qualifications

• 5+ years of project management experience, with at least 4 years in banking, financial services, or fintech
• Demonstrated experience working directly with financial institution clients in a client-facing or embedded PM capacity
• Working knowledge of digital banking platforms, online/mobile banking, or core banking concepts
• Comfortable managing client relationships and participating in client-facing conversations with supervision and support
• Familiarity with agile product delivery methodologies (Scrum, SAFe, or equivalent)
• Clear written and verbal communication skills; able to prepare client-facing materials and meeting summaries
• Ability to work across teams and follow through on cross-functional commitments
• Bachelor’s degree in Business, Finance, Computer Science, or a related field; or equivalent professional experience

Preferred Qualifications

• Exposure to FIS Digital One, Q2, Backbase, Temenos, Finacle, or comparable digital banking platforms
• Familiarity with API-based integrations, digital channel delivery, or online/mobile banking feature sets
• Experience supporting a client implementation, onboarding, or product rollout in a fintech or banking technology context
• Basic understanding of agile ceremonies, backlog management tools (e.g., Jira, Azure DevOps), and product documentation
• CSPO, CSM, PMP, or related project management certification

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits