Project Manager - Residential Housing (Houston)

About the role

The Project Manager is a member of HOU’s Management Team and a key member of the Relocation Team. The role interfaces regularly with numerous clients, supervises a team of staff, and oversees the project life cycle. The Project Manager directs multiple relocation sites across various geographies, represents HOU at internal and external events, and leads with integrity while advancing HOU’s mission and reputation. Status: Full‑Time, Exempt.

Responsibilities

• Participates in project‑specific, internal kick‑off meetings with the Leadership Team, APM and Relocation Coordinator, and/or onsite staff for initial project planning.
• Works closely with the Regional Director to determine appropriate staffing and project complexity for each site.
• Responsible for submission of all required relocation plans to appropriate funder(s) in a timely manner.
• Engages in new business development and collaborates with the Regional Director to draft new business proposals and budgets.
• Regularly interfaces with the client to ensure satisfaction with HOU performance.
• Works with the Director of Operations to ensure successful set‑up, implementation, and close‑out of multiple relocation sites.
• Prepares final closeout reports and conducts client interview/debriefs.
• Works with the CLO to ensure all staff complete requisite HOU trainings.
• Completes final review of all monthly invoices and site balances before they are sent to the client.
• Anticipates and flags budget concerns to the Regional Director, suggesting plans to address over/underspending.
• Reviews relocation plans quarterly with APM to assess progress, challenges, and needed course corrections.
• Drafts and obtains client signatures on contract amendments or extensions due to scope changes.
• Participates in weekly meetings with APMs to review site progress, challenges, budget issues, and invoice concerns.
• Trains APMs on recording expenses and site invoicing in Concur.
• Visits all sites under purview quarterly (and as needed) to support APMs and onsite staff.
• Ensures staff maintain confidentiality of resident and HOU information via file security protocols and computer data security systems.
• Oversees hiring, terminations, status changes, and performance‑management decisions for site staff.
• Completes staff performance evaluations twice a year (September and March).
• Ensures APM completes quarterly file audits and obtains missing or incomplete documents.
• Ensures completion of comprehensive project reports and plans to track site progress.
• Provides meaningful content to HOU’s webpage at least once per quarter.
• Participates in monthly meetings with APMs and Relocation Coordinators.
• Works closely with the Leadership Team on system‑wide improvements.
• Contributes ideas for additional employee training and personnel development based on evaluation findings.
• Ensures safety protocols are followed at each site.
• Completes required annual trainings.
• Performs other duties as assigned.

Qualifications

• Experience in relocation services.
• Excellent interpersonal skills.
• Capacity to be supportive and hold staff accountable for performance.
• Ability to work with diverse populations and communicate effectively with internal and external stakeholders.
• Excellent project management skills and ability to work under time constraints on a variety of projects and tasks.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office Suite and project management software.
• Ability to support, mentor, lead, and organize staff.
• Solution‑based, driven attitude.
• Positive attitude and a propensity to learn.
• Ability to lead company‑wide efforts to support service delivery models.
• Role model positive behavior to staff.
• Exhibit cultural competency and cultural sensitivity.
• Excellent communication and customer service skills.
• Ability to show restraint and composure in difficult situations.
• Flexibility and adaptability.

Benefits

• Competitive salary
• Health insurance
• Health reimbursement account (HRA)
• Flexible Spending Account (FSA)
• Life insurance
• Vision insurance
• Dental insurance
• Disability insurance
• Professional development support
• Paid time off and sick leave
• 401(k) retirement plan