Project Manager - Quality Improvement & Patient Advocacy

Job Summary

We are seeking a Project Manager - Quality Improvement & Patient Advocacy to join our team. Reporting to the President, this role supports organizational readiness by assisting with quality improvement activities, managing patient advocacy processes, and contributing to operational improvements. This position works closely with leadership to identify and enhance processes in preparation for regulatory compliance and audits while overseeing the full cycle of patient advocacy functions.

What You Will Do

• Manages, coordinates, prepares and helps implement project plans to support strategic operational initiatives.
• Manages defined projects or phase(s) of projects to identify, recommend, and implement changes to increase efficiency.
• Leads and designs processes related to accreditation and ISO: 9001 compliance, including the Quality Management System and Internal Audit.
• Serves as the subject matter expert in CMS Conditions of Participation, ISO: 9001, NIAHO, State agency, Internal Audits and other accreditation and certification requirements.
• Patient Advocate serves as a liaison, problem solver, negotiator, mediator, and trainer, on behalf of patients/significant others, working with administration, physicians, and all organizational staff in order to improve or maintain relationships and environments that are conducive to quality patient care.
• Affords assistance to senior leaders with administrative functions.

Education Qualifications

• Bachelor's Degree in Business Administration
• Bachelor's Degree in Healthcare Administration
• Bachelor's Degree in Nursing
• Bachelor's Degree in Allied Health

Experience Qualifications

• 0-1 years of relevant experience

Skills And Abilities

• Ability to use problem solving skills in clinical and non-clinical areas.
• Demonstrates proficiency in the Microsoft Office program (Word, Excel, PowerPoint, and Outlook) or programs as indicated in the specific function within the department.
• Demonstrates the ability to take initiative and independently manage a variety of tasks across the hospital with skill and judgment.
• Demonstrates exceptional verbal, written, and interpersonal skills; adept at presenting and communicating business information to key stakeholders.
• Strong communication and interpersonal skills to serve as an effective liaison between patients, families, and hospital staff. Ability to mediate conflicts, negotiate solutions, and resolve concerns with professionalism and empathy.
• Sound problem-solving, emotional intelligence, and a commitment to patient rights, customer service, and ethical care.
• Supports both financial efficiency and a high-quality patient experience.

Physical Demands

• Lights work - Exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.