Project Manager, Professional Services & Technical Support

About the role

Project Manager – Professional Services & Technical Support at Raymond Storage Concepts (RSC) works at the intersection of technology, analytics, project management, and customer success, helping customers use connected technology and fleet data to make smarter operational decisions. RSC is a leading provider of customized material handling and intralogistics solutions, an authorized sales and service center for The Raymond Corporation, headquartered in Cincinnati with regional offices in Columbus and Louisville. The position is based in Cincinnati, OH (preferred); candidates near Columbus, OH or Louisville, KY who can work onsite five days per week may also be considered. The role involves analyzing customer data, building visualizations and reports, leading professional services projects, training customers, coordinating technical support, and collaborating across teams to turn data into insights and technology into solutions.

Responsibilities

• Analyze fleet, utilization, maintenance, safety, financial, and operational data to identify trends, opportunities, cost savings, and best practices.
• Build data visualizations, reports, and presentations; deliver business reviews directly to customers.
• Lead professional services projects: manage customer engagements from planning through implementation using project plans, Gantt charts, tracking tools, and platforms such as vSimple.
• Act as a trusted customer resource: understand operations, identify pain points, proactively recommend solutions, help customers maximize value of connected technology.
• Provide training and guidance on connected technology platforms and gateways.
• Research and troubleshoot software, server, gateway, firmware, and technology‑related issues; coordinate resources and escalate when necessary.
• Support server health checks, software and firmware updates, documentation, and related technical projects.
• Collaborate with Sales, Service, Operations, Training, Engineering, Raymond resources, technicians, and other partners to drive issues to resolution.
• Maintain installed‑base information, subscription and contract renewal dates, professional services hours, and technical support records.
• Lead or participate in project turnover meetings, retrospectives, and post‑implementation reviews for continuous improvement.
• Support development and execution of strategies for delivering and monetizing annual professional services.

Qualifications

• Bachelor's or Associate's degree in Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or a related field — or equivalent relevant work experience.
• Proficiency with Power BI, Microsoft Excel, PowerPoint, Microsoft 365, and general computer applications.
• Strong analytical skills with ability to interpret data and translate findings into meaningful recommendations.
• Ability and willingness to learn multiple software, database, gateway, and controls platforms.
• Strong project organization and prioritization skills.
• Confident written and verbal communication skills, including ability to present information directly to customers.
• Ability to work occasional evenings based on project requirements or time‑zone differences (less than 15%).
• Ability and willingness to travel to customer facilities, RSC locations, or other destinations as needed (less than 25%).

Skills

• 2+ years of experience with telematics