Project Manager - Professional Services

Position Summary

The Project Manager-Professional Services is a customer-facing role responsible for leading IV pump with safety software implementation projects within healthcare environments. This role may also support larger program initiatives under program leadership.

Essential Duties & Responsibilities

• Lead end-to-end implementation of smart infusion pump and safety software projects.
• Provide project leadership, organize and lead multi-disciplinary project team through associated project activities.
• Manage Service Delivery including scope, resources, timelines and the change order process.
• Set customer expectations in accordance with agreed terms and conditions.
• Proactively identify, communicate and manage engagement risks.
• Manage all engagements within predefined performance targets including customer satisfaction and profitability.
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget.
• Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
• Presenting to a variety of audiences and settings.
• Support larger program-level initiatives as assigned.
• Contribute to program dashboards, reporting structures, and governance reviews.
• Support select pre-implementation activities and presentations as the subject matter expert.

Knowledge & Skills

• Self-motivated and skilled at working independently.
• Project Management experience required, including cross functional collaboration, budget management, project scheduling/timeline management, and resources planning.
• Strong comprehension and communication skills (verbal and written).
• Advanced computer skills required: MS Word, MS Excel, PowerPoint, MS Project and SQL/Database management tools.
• Excellent Presentation Skills, ability to make effective presentations to all levels of management.
• Experience planning and managing multiple projects simultaneously, identifying interdependencies among various projects within the program, integration project plans, etc.

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age.
• PMP certification a plus.
• Bachelor’s degree from an accredited college or university is required.
• Bachelor’s degree in business, Healthcare Administration, Engineering, Information Systems, Nursing, Pharmacy or related field (or equivalent experience).
• Minimum 2 years of project coordination or project management experience.
• Foundational understanding of project management principles.
• Experience working in structured PMO environments preferred.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced implementation environment.
• Excellent written and verbal communication skills.
• Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or similar).

About Us

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges. With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings. We're Ready To Bring You Consistent Quality, Innovation, And Value In More Areas Than Ever.

Work Environment

This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Typically requires travel 20-50% of the time.

About Us

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates. ICU Medical EEO Policy Statement Know Your Rights: Workplace Discrimination is Illegal Poster

ICU Medical CCPA Notice to Job Applicants

ICU Medical is committed to protecting your privacy. As part of our commitment, we comply with the California Consumer Privacy Act (CCPA). Under the CCPA, you have the right to request certain information about how we collect, disclose, and sell your personal information. If you would like to exercise this right, please submit your request in writing to humanresources@icumed.com. For more information about the CCPA, please visit the California Attorney General's website at https://oag.ca.gov/privacy/ccpa.