Project Manager, Process Improvement

About the Role

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across Middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative, and energizing, this might be a great place for you!

Position Summary

Coordinates strategic growth and improvement projects for the agency.

Schedule

Monday - Friday, 8:00am - 4:30pm

Responsibilities

• Project Management:
  • Lead projects from initiation through completion, ensuring scope, timeline, budget, and objectives are achieved.
  • Develop project charters, timelines, communication plans, and risk mitigation strategies.
  • Coordinate resources and stakeholders across multiple departments.
  • Monitor project performance and provide status updates to leadership.
  • Identify and resolve barriers that may impact project success.
  • Ensure project deliverables are implemented and sustained.
• Continuous Improvement & Lean Facilitation:
  • Facilitate Rapid Improvement Events (RIEs), workshops, and process mapping sessions.
  • Coach teams in Lean methodologies, including A3 Thinking, Daily Management, 5S, waste identification, standard work, and Kaizen.
  • Guide teams through root cause analysis and problem-solving efforts.
  • Partner with process owners and steering teams to implement, monitor, and sustain improvements.
  • Support development of process control boards, huddles, standard work, and sustainment plans.
  • Measure outcomes and ensure improvements result in meaningful organizational impact.
• Change Management & Organizational Development:
  • Build stakeholder engagement and support adoption of new processes.
  • Facilitate cross-functional collaboration and decision-making.
  • Develop training materials, toolkits, and communication plans to support change initiatives.
  • Coach leaders and frontline associates in continuous improvement practices.
  • Promote a culture of learning, innovation, and continuous improvement.
• Data & Performance Management:
  • Define success metrics and key performance indicators.
  • Analyze operational data to identify improvement opportunities.
  • Develop dashboards, reports, and visual management tools.
  • Track project and improvement outcomes and communicate results to leadership.
  • Use data to support decision-making and prioritization.
• Other Responsibilities:
  • Attend all mandatory in-services, continuing education, and annual health requirements.
  • Comply with all Corporate Compliance policies, practices, and procedures.
  • Report unethical activities to the appropriate channels.
  • Comply with OSHA and safety policies, practices, and procedures.
  • Ensure compliance with HIPAA regulations concerning the privacy and security of consumer’s protected health information (PHI).
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Perform other duties as assigned.
  • Provide leadership through example and sharing of knowledge/skill.
  • Follow all policies and procedures set by the Agency.

Skills

• Excellent analytical skills
• Strong interpersonal and communication skills
• Assessment skills
• Time management/organization
• Team-oriented
• Flexibility
• Customer service

Qualifications

• Bachelor’s degree in a business-related field or equivalent years of experience
• 2 years of project management experience in a health care setting preferred
• Familiarity with Lean methodology (i.e., A3 Thinking, MDI, 8 Wastes, etc.) preferred
• Familiarity with project management software tools, methodologies, and best practices

Requirements

• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

Physical Demands

While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Benefits

Mental Health Cooperative offers a full comprehensive benefit plan, including:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for meditation and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity, and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.