Project Manager (POP/Displays)

About the role

Smurfit Westrock (NYSE:SW) is a leader in sustainable packaging, creating efficient and scalable paper and packaging solutions. The Project Manager (PM) manages the coordination of the packaging/display/visual information flow process, acting as a liaison between sales, estimating, accounting, production, and the customer. This is an onsite position at the Chattanooga Offset plant.

Responsibilities

• Manage the customer experience: quotes; orders; schedules/tracking; expediting; shipping; inventory management; reporting
• Work with sales, management and customer on product estimating to produce item‑specific quotes, documenting accordingly
• Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment (includes customer credit and set‑up, pricing, product specifications, order tracking and correspondence for achieving on‑time in‑full deliveries)
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
• Process customer/account specific reports as needed (e.g., open order/status reports)
• Create, facilitate and attend new item meetings as required
• Attend production meetings to ensure order tracking and fulfillment
• Create & facilitate customer and/or plant specific cadence meetings for accounts as required
• Visit key customer and vendor locations to enhance ongoing business relationships
• Organize and communicate customer feedback relative to company/plant/service performance
• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
• Provide innovative ideas relative to service, sales, and process/procedures
• Adhere to Smurfit WestRock values and operating principles
• Perform other duties as assigned

Requirements

• High school diploma or GED required; post‑secondary education preferred
• Experience in customer service/account management preferred
• Experience in printing or packaging preferred
• Strong written and oral communication skills required
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills
• Ability to multitask and complete tasks efficiently and accurately
• Attention to detail and ability to prioritize is essential
• Must be proactive, a self‑starter/takes initiative
• Ability to resolve conflicts and develop teamwork
• Personal computer experience and knowledge of Windows applications and Microsoft Office
• Ability to work with cost systems and estimating reports
• Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment

Benefits

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work