Project Manager (POP/Displays)

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

About the role

This onsite Project Manager (PM) role at the Marlton site coordinates the packaging/display/visual information flow process, acting as a liaison between sales, estimating, accounting, production, and the customer.

Responsibilities

• Manage the customer experience: quotes, orders, schedules/tracking, expediting, shipping, inventory management, and reporting.
• Work with sales, management, and customers on product estimating to produce item-specific quotes and document accordingly.
• Manage and process customer purchase orders, ensuring all data is complete, accurate, documented, and tracked for customer fulfillment, including customer credit/setup, pricing, product specifications, order tracking, and correspondence for on-time in-full (OTIF) deliveries.
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs.
• Handle all quality complaints in the system of record with the plant quality manager, providing root cause corrective action to customers within the standard time allotted.
• Process customer/account-specific reports as needed (e.g., open order/status reports).
• Create, facilitate, and attend new item meetings as required.
• Attend production meetings to ensure order tracking and fulfillment.
• Create and facilitate customer and/or plant-specific cadence meetings for accounts as required.
• Visit key customer and vendor locations to enhance ongoing business relationships.
• Organize and communicate customer feedback relative to company/plant/service performance.
• Pursue continuous education in new technology, processes, and personal/professional growth.
• Provide innovative ideas related to service, sales, and processes/procedures.
• Adhere to Smurfit WestRock values and operating principles.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; post-secondary education preferred.
• Experience in customer service/account management preferred.
• Experience in printing or packaging preferred.
• Strong written and oral communication skills.
• Project management, problem-solving, and analytical skills.
• Excellent organizational and time management skills.
• Ability to multitask and complete tasks efficiently and accurately.
• Attention to detail and ability to prioritize is essential.
• Must be proactive, a self-starter, and take initiative.
• Ability to resolve conflicts and develop teamwork.
• Personal computer experience and knowledge of Windows applications and Microsoft Office.
• Ability to work with cost systems and estimating reports.

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• Medical, dental, vision, life insurance, and 401k with match.
• Tuition reimbursement, employee discounts, and employee referral bonus.
• Paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays (subject to annual change).

Pay

The salary range for this position is $66,000.00 - $110,000.00, depending on role, level, and location. This role also includes a short-term bonus incentive.