Project Manager, Operational Excellence

About the role

The Project Manager, Operational Excellence supports the management of operational initiatives that advance South Shore Health’s strategic goals and priorities. This position manages a portfolio of initiatives from intake through stabilization that drive efficiency, productivity, and clinical and operational growth.

Responsibilities

• Manages multiple operational projects and supports implementation in partnership with key stakeholders.
• Conducts project intake and assists in defining scope, timelines, resources, and objectives.
• Documents current and future-state workflows and maintains project schedules, risks, and assumptions.
• Identifies and escalates project risks and supports development of mitigation strategies.
• Incorporates key performance indicators such as productivity, financial, and patient experience metrics to assess effectiveness of operational initiatives/projects implemented.
• Utilizes standard methods and tools for performance improvement and problem-solving (PDSA cycles, LEAN, rapid cycle improvements, etc.).
• Captures and coordinates project communications and prepares summaries and status reports for stakeholders.
• Supports post-project reviews to identify lessons learned and ensure stabilization.
• Maintains project templates and tools to support consistent project executions.
• Sustains project management and process improvement practices across the organization.
• Adheres to principles of Collaborative Just Culture and High Reliability.
• Participates in continued learning and possesses a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

Requirements

• Minimum Education: Preferred Bachelor's degree, master’s degree preferred.
• Minimum Work Experience: 3-5 years project management experience preferred.
• Required Knowledge, Skills And Abilities: Proven ability to manage cross-functional projects and coordinate multidisciplinary teams; skilled in supporting change initiatives and building consensus among diverse stakeholders; proven ability to excel and achieve results in a team-oriented, matrixed environment; strong organizational skills keeping tasks, timelines, and stakeholders aligned; strong interpersonal, presentation and facilitation skills for engaging a wide range of audiences; excellent conflict resolution skills; ability to present facts and recommendations effectively in oral and written form; knowledge of project management, change management and process improvement techniques and tools; experience with workflow documentation and process mapping; basic experience with business case preparation and cost benefit analysis; strong knowledge of data collection and data analysis techniques; ability to interpret project-related documents; expertise in Microsoft Office Suite (Excel, Word, PowerPoint and Visio) and Microsoft SharePoint; ability to analyze data and create visualizations in Microsoft Excel; familiarity and experience with other visualization tools such as Tableau or Power BI, preferred; commitment to continuous learning and adoption of new tools and technologies; ability to support innovation and change.

Benefits

Not specified.

Pay

$103,000.00 - $153,700.00

Schedule

Monday through Friday 8:00am - 4:30pm, onsite position