Project Manager, Operational Excellence

Job Summary

The Operational Effectiveness (OE) Project Manager supports LifeStance Health’s mission to deliver accessible, high-quality behavioral healthcare by leading initiatives that streamline operations, improve productivity, and reduce SG&A costs across the enterprise.

Responsibilities

• Create and maintain project plans, charters, timelines, and KPIs to track performance against objectives.
• Identify risks, dependencies, and barriers; develop mitigation plans to keep initiatives on schedule and within scope.
• Partner with Finance to quantify cost savings, productivity gains, and ROI from OE initiatives.
• Support process standardization and automation across functions such as RCM, Intake, Credentialing, Finance, IT, HR, and Shared Services.
• Collaborate with digital and data teams to integrate automation, analytics, and AI solutions into redesigned workflows.
• Support OE governance routines including prioritization meetings, dashboards, and executive reporting.
• Maintain visibility to leadership through clear, data-driven updates on project progress and outcomes.
• Ensure stakeholder alignment and engagement through structured communication and feedback loops.
• Support stakeholder readiness and training plans for new processes and technologies.
• Champion OE principles, continuous improvement mindset, and accountability across teams.
• Measure adoption and sustainment to ensure SG&A reduction outcomes are realized and maintained.

Skills and Experience

• Bachelor’s degree in Business, Operations, Healthcare Administration, or related field preferred (Lean Six Sigma Green Belt or higher preferred).
• 4–7 years of experience in project management or process improvement, ideally in healthcare or high-growth service organizations.
• Demonstrated success leading cross-functional projects that produced measurable cost reductions or productivity improvements.
• Strong analytical and problem-solving skills; ability to interpret operational and financial data.
• Skilled in project management tools (e.g., Smartsheet, Monday.com, MS Project) and familiar with process-mapping and data visualization software.
• Exceptional communication, facilitation, and collaboration skills across multiple stakeholder levels.
• PMP, CAPM, or Lean Six Sigma certification strongly preferred.

Success Measures

• Percentage reduction in SG&A supported through completed OE initiatives.
• Project delivery on time, within scope, and meeting cost-savings targets.
• Increased automation, productivity, and efficiency metrics within Shared Services and clinical operations.
• Enhanced cross-functional alignment and standardized ways of working.
• Positive feedback from leadership and stakeholders on OE project execution and impact.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds.

Benefits

• Medical
• Dental
• Vision
• AD&D
• Short and long-term disability
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program

Compensation

$82,000 - $100,000 Annually with potential bonus

Qualifications

None specified

Skills

• Project Management
• Process Improvement
• Lean Six Sigma
• Communication
• Collaboration
• Leadership

Benefits

• Medical
• Dental
• Vision
• AD&D
• Short and long-term disability
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program

Pay

$82,000 - $100,000 Annually with potential bonus

Schedule

Remote role with the ability to sit within any US locality