Project Manager Lien Resolution

Position Summary

A Lien Resolution Project Manager is responsible for guiding and managing mass tort dockets through lien operations from intake hand‑off phase to completion. This includes collaboration with various departments across the organization to ensure dockets are progressing toward completion and that all lien‑resolution‑related duties ARCHER is tasked with are delivered timely and accurately. The role works with both internal and external parties and requires strong analytical ability, excellent communication, critical thinking, and the ability to steer progress on assigned dockets.

Location

Austin, TX

Responsibilities

• Ensure that ARCHER performs the full scope of services as defined by both the Master Settlement Agreement and client law firms.
• Identify docket‑level needs, both internal and external, and ensure those needs are met.
• Identify operational roadblocks preventing lien resolution progress and work with other departments/teams to clear them.
• Understand key deliverables and scope (e.g., disbursement requests, holdback reports) and ensure ARCHER complies with all established protocols, creating new protocols when necessary.
• Develop and implement health‑claim audit protocols.
• Assist in drafting external communications by providing lien‑related content.
• Establish lien‑level reporting and deliver it to clients on schedule.
• Maintain databases and other tools with up‑to‑date, accurate information related to lien resolution.
• Analyze and interpret data to provide instruction for database input, establishing streamlined ways to process docket information.
• Monitor key milestones for all dockets, including:
  • Coordinating with other departments to prepare them to act when milestones are met.
  • Ensuring other departments fulfill responsibilities timely when certain milestones are met.
  • Coordinating with Accounts Receivable or the Project Director when invoicing milestones are met to ensure timely invoicing for lien‑resolution services.
  • Coordinating with the Lien Payments team to establish docket‑specific lien payment requirements, including timing of lien payments.
• Track and report on key docket metrics.

High Level Position Expectations

• Work with multiple internal teams as an engaged member in a fast‑paced environment, demonstrating patience, tact, and diplomacy.
• Know and identify the status of all assigned dockets.
• Proactively anticipate and identify service issues and collaborate with internal managers/team leads to rectify them.
• Ensure docket accuracy, timeliness, and service excellence from beginning to end.
• Establish and implement process improvements to enhance service delivery.

Knowledge, Skills, and Abilities

• Degree from a 4‑year college or university or related experience.
• Proficient in Excel, with ability to draw conclusions from datasets and communicate findings effectively.
• Essential Excel skills include pivot tables, VLOOKUP, conditional formatting, chart development, and logical IF formulas.
• Comfortable in an extremely fast‑paced startup environment.
• Ability to work cooperatively in cross‑functional, multi‑geographic settings.
• Decisiveness and sense of urgency; ability to act quickly on priority issues.
• Clear, confident communicator.
• Self‑starter with a high degree of personal accountability.
• Critical thinker—able to ask thoughtful questions, solve complex problems, and think analytically.
• High degree of accuracy and attention to detail.
• Excellent organizational skills with the ability to handle multiple projects simultaneously.

Desired Experience

• 2+ years of experience in Legal Project Management.
• 2+ years of experience in lien resolution, insurance adjusting, personal injury or mass tort law, or a related field.

Benefits

• 401(k) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work‑life balance.
• Short‑term and long‑term disability coverage.

About Archer

Archer Systems is a leading technology‑enabled legal services company that provides pre‑settlement and post‑settlement administration services for single‑event, mass‑tort, and class‑action cases, helping claimants access settlement proceeds more efficiently and quickly. Archer’s core offering is post‑settlement Healthcare Lien Resolution Administration and Qualified Settlement Fund (QSF) Administration and payments processing for multi‑claimant litigation. Additional services include claims administration, single‑event lien resolution, probate and bankruptcy coordination, release administration, medical records review, plaintiff fact sheets, and other intake/census preparation and management. Archer enables law firms to focus on litigation while ensuring critical pre‑settlement and post‑settlement documents, services, analytics, and reporting are handled efficiently and effectively.