Project Manager Lead - AMER Regional Portfolio Operations

About the role

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge. Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate.

When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity. We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Responsibilities

• Oversee the administrative management of regional complex projects from inception to close out.
• Oversee Master Schedule for moves and launch including the execution of communications for large team moves and support for associated functionality testing or audits.
• Support Regional Associate Directors (AMER Regional Portfolio Managers) with scheduling and management of ad-hoc MAC services.
• Provide leadership to the regional operations team that manages administrative components of projects locally and throughout the AMER portfolios from inception to close out.
• Manage a direct team that can include PMs, Assistant PMs and Project Coordinators.
• Effectively manage high-sensitivity customers, vendors, and situations at both project (tactical) and program (strategic) levels.
• Serve as support for regional issues and risk escalations and creatively solve problems and provide recommendations on the actions that should be taken.
• Strong relationship building skills with clients, representing the projects and Cresa.
• Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
• Lead project coordination meetings with associated stakeholders and vendors for projects assigned to the regions of responsibility (e.g., Operations to Migration, Transition to operations, etc.).
• Initiate and act on program-level needs as they arise or escalate to leadership as needed.

Requirements

• Bachelor’s degree preferred - not required.
• Minimum 4–7 years of related experience in project management and/or real estate and facilities management.
• Exceptional customer service skills and ability to interface with clients effectively.
• Excellent written and verbal communication skills. Role requires daily communication with client and team members.
• Ability to work independently, take initiative and be proactive.
• Proficiency in MS Office Suite (Word, Excel, OneDrive, Visio) and SharePoint, or similar software programs.
• Excellent organization, time management, and detail orientation.
• Experience in Commercial Real Estate industry a plus.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• Must be available evenings and weekends depending on project deadlines.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Able to travel as needed for individual projects within North America.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.