Project Manager - IT / Physical Security
Summary
New Era Technology, LLC, and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/. We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.
About the Role
The Project Manager at New Era Technology is responsible for administering assigned projects from ramp-up to completion. They plan and execute projects within the terms of the signed agreement, ensuring they are delivered on time and within budget.
Primary Duties
Implement project and process management methodology, standards, and tools to drive and facilitate successful project delivery.
Lead project kick-off meetings to ensure proper initiation of a given project.
Act as initial point of escalation for all issues that require further investigation.
Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis.
Absorb and develop project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team.
Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget.
Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement.
Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards.
Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders.
Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems included as part of the project bid.
Act as the main point of contact and communication between all internal and external contacts.
Build and maintain trusted relationships with customers and stakeholders.
Provide upper management with assessments and identification of potential new business relating to assigned customer.
Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins. Improve customer satisfaction/NPS scores.
Ensure that corporate policies and procedures are understood and followed.
Ensure accountability to SLA and customer satisfaction.
Attend and contribute to weekly Operations meetings.
Competencies
Ability to anticipate potential problems and proactively troubleshoot to resolve issues.
Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
Ability to analyze ideas and use logic to determine their strengths and weaknesses.
Ability to understand new information or materials by studying and working with them.
Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
Ability to build collaborative relationships, understand and educate customers.
Required Education & Experience
Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility.
PREFERRED EDUCATION & EXPERIENCE REQUIRED: Bachelor's Degree preferred.
PMP or Equivalent Professional Certification
Expected Hours of Work
Full Time, 40 hours per week, plus overtime as needed. Working hours may fluctuate depending upon client needs.
Travel
May need to travel on occasion to client site. Travel expectation is up to 10%.
Qualifications
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Pay Range
$80,000—$85,000 USD