Project Manager, IT Operations

About the role

We are seeking an experienced professional to support client-side planning, coordination, governance, and readiness for IT operations and service desk transformation initiatives. Our team is looking for someone who can align internal stakeholders, coordinate vendor execution, and provide clear executive-level visibility into progress, risks, and decisions.

Responsibilities

• Serve as the client project lead for service desk transformation initiatives and manage client-side delivery activities.
• Develop and maintain project plans, milestones, dependencies, readiness tasks, and delivery artifacts.
• Coordinate cross-functional alignment across EUC, Service Desk, Architecture, Security, Infrastructure, and Operations teams while tracking RAID and governance items.
• Provide consistent status reporting, support executive-level updates, and help drive production readiness and additional operations or service desk initiatives as needed.

Requirements

• 8+ years of project management experience delivering enterprise technology initiatives.
• PMP or comparable project management certification.
• Experience with SAFe Agile and Waterfall methodologies.
• Proven experience managing the client-side of vendor-led implementations and coordinating cross-functional teams and external partners.
• Experience delivering AI, automation, digital workplace, or service management solutions, with familiarity in AI-driven service desk, conversational AI, or co-resolution platforms.
• Experience with ServiceNow and Microsoft Teams, along with strong communication, organizational, and stakeholder management skills.