Project Manager Intern (Linehaul Management) - 2027 Summer

Responsibilities

• Support tracking and analysis of carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency
• Aid in preparing carrier performance reviews, issue summaries, and follow-up action trackers
• Identify recurring carrier issues by analyzing operational data and frontline feedback
• Assist in documenting and maintaining SOPs for linehaul dispatch, execution, escalation, and exception management
• Support workflow standardization across shifts, lanes, and facilities to reduce execution variability
• Ensure SOPs are clear, practical, and easy for frontline teams to follow
• Partner with operations teams to collect feedback on SOP rollout, training, and adoption
• Gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify operational pain points
• Summarize operational issues and translate them into clear process, tooling, or system improvement requests
• Support product, engineering, and analytics partners by preparing requirement summaries, issue trackers, and pilot feedback
• Support pilots and user feedback collection
• Work with operations, product, engineering, planning, yard, and warehouse partners to support network improvement initiatives
• Participate in cross-functional meetings and help track action items, timelines, and success metrics
• Prepare business reviews, project updates, and operational performance summaries
• Maintain and monitor middle-mile and linehaul performance metrics to identify trends, exceptions, and improvement opportunities
• Support initiatives focused on improving on-time performance, reducing dwell time, minimizing service failures, and improving dispatcher efficiency
• Assist with peak readiness, surge planning, and network change management preparation

Qualifications

• Currently pursuing a Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, Data Analytics, Industrial Engineering, or a related field
• Strong interest in e-commerce logistics, fulfillment operations, transportation, or supply chain management
• Strong analytical skills and attention to detail
• Proficiency in Excel / Google Sheets; ability to organize, analyze, and summarize data
• Strong communication skills and ability to work with cross-functional teams
• Self-motivated, fast learner, and comfortable working in a fast-paced environment