Project Manager - Health Ops

About the role

We are seeking an experienced Project Manager to support the Provider & User Management team at a fast-growing healthcare technology organization. This is a fully remote contract opportunity focused on improving provider onboarding, operational workflows, training, and client implementation processes. The ideal candidate brings a strong healthcare operations or project management background and enjoys taking complex processes, documenting how they work today, identifying gaps, and creating more efficient and scalable solutions. This role will work closely with provider-facing teams, workflow managers, and cross-functional partners while reporting to senior leadership within Provider & End User Management.

Responsibilities

• Document, evaluate, and refine the team's current operating model and core workflows across multiple internal teams
• Map client implementation processes, identify gaps and inefficiencies, and recommend improvements as the client portfolio grows
• Support the provider engagement lifecycle, including Identify, Engage, Enable, and Sustain initiatives
• Develop and maintain playbooks, process documentation, SOPs, and workflow maps
• Build and document a RACI framework across the client lifecycle to clarify responsibilities, ownership, and handoffs between Delivery and Provider Success
• Partner cross-functionally with Commercial Strategy, Solution Architecture, Provider Success, Delivery, Onboarding, and Training teams
• Build strong relationships with managers, specialists, and other stakeholders to drive projects forward
• Facilitate communication across teams and ensure workflows and process improvements are completed and successfully adopted
• Track priorities, deliverables, and outstanding action items in a fast-paced and evolving environment

Qualifications

• 5+ years of experience in project management, process improvement, healthcare operations, or a related field
• Healthcare industry experience required
• Working knowledge of provider workflows, health plan operations, or prior authorization
• Demonstrated experience documenting and improving workflows, SOPs, process maps, and operational procedures
• Experience managing projects involving multiple stakeholders and cross-functional teams
• Strong ability to build relationships and influence stakeholders without direct authority
• Excellent written and verbal communication skills
• Highly organized with the ability to manage shifting priorities and multiple initiatives simultaneously
• Comfortable working independently in a fully remote environment
• No specific project management methodology or certification is required
• Experience within healthcare technology, SaaS, utilization management, or prior authorization
• Background in provider relations, provider network management, or credentialing
• Experience supporting provider or client onboarding, training, engagement, or adoption programs
• Familiarity with 30/60/90-day onboarding or adoption frameworks
• Change management experience

Pay

$45–$48/hour (W2)

Schedule

Full-time, 40 hours per week | Regular business hours, approximately 8:00 AM–5:00 PM

Location: Fully Remote | Employment Type: Contract | Duration: Minimum 12 weeks, with potential for extension | Start Date: ASAP