Project Manager, Global Client Operations

About the role

Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review—all while adhering to VSI’s processes and quality standards.

• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSI’s core businesses to advise clients on services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices timely and accurately
• Working with internal tools, ensuring all data is entered correctly and the lifecycle of projects is managed efficiently
• Performing any ad hoc admin

Skills

• Prior experience in a project management capacity in the localisation and/or media industries or similar role
• Understanding of dubbing workflows
• Excellent team player, particularly when coordinating multi-media needs across production services to ensure consistency
• Effective verbal and written communication when working with clients, suppliers, and internal team members
• Ability to work to tight deadlines, often under pressure, while maintaining excellent customer service
• High motivation and solution-focused with proven problem-solving and organisational skills
• Ability to manage time effectively and prioritise tasks according to business needs
• Flexibility and adaptability to apply last-minute changes and find solutions
• Excellent attention to detail and time management
• Good Microsoft Office skills
• Previous experience with OOONA Project management or other similar tools will be an advantage
• Previous experience with subtitling specifications and tools an advantage

Benefits

At VSI, you’ll be part of a passionate, highly driven team helping entertainment travel the world. This is your chance to work on iconic global content, develop deep client partnerships, and make your mark in a creative, collaborative, and fast-moving environment. We offer the scope to grow your career while being supported by some of the best talent in the localisation industry.