Project Manager - Engineered Business

Position Summary

The primary role of this position is to manage active customer orders from inception through completion to maximize return on sales (ROS) and customer satisfaction. This position requires an individual who is interested in connecting and communicating with internal and external stakeholders, including KSB Factories from around the world.

Primary Role And Responsibilities

• Serve as the KSB primary point of contact to the customer and internal KSB stakeholders. Activities will include routine customer calls as well as coordination with local KSB, Inc. colleagues, KSB factories, and sub-suppliers.
• Develop project schedules specific to each customer order, including factory/sub-supplier procurement, production, testing, and delivery of equipment.
• Coordination of invoicing with KSB, Inc. Accounting Department.
• Manage project documentation schedules, working with KSB stakeholders, global factories, and sub-suppliers to obtain all required documentation.
• Monitor project performance indicators and advise KSB management of project status, identifying any areas of risk to be further evaluated.

Knowledge, Skills And Abilities

• Project Management – Establish, document, and communicate effective project structuring, monitoring/tracking performance against milestones and deadlines, while keeping projections and expectations current and conveyed.
• Documentation – Ensures most current order status is thoroughly recorded and available to applicable parties, with all necessary associated documentation completed and appropriately issued, filed, and maintained.
• Communication – Effectively communicates with necessary internal colleagues at all levels and throughout all applicable departments and locations across the Company; serves point of contact role for customer representative and, when required, works through the supply chain colleagues to interact with vendors associated with respective orders.
• Time Management – Reliable attendance; manages time for the day-to-day responsibilities in adherence to associated initiative requirements, completing assignments in allotted time.
• Professionalism – Leads by example. Deals with pressure and conflict in a positive manner. Demonstrates self-confidence and an optimistic attitude. Demonstrates productive use of time, per assignments and organizational needs.
• Active Learning – Able to learn quickly and independently, on the job. Must be a resourceful and proactive problem solver.
• Innovative – Aptitude in identifying potential new solutions, to resolve impediments, in order to achieve objectives, while adhering to legal and ethical conduct.
• Intuition – Identifies and addresses potential problems before they become issues.
• Computer Skills – Working familiarity with MS Office products, particularly Word and Excel; experienced in use of integrated enterprise resource planning (ERP) systems.
• Reading and Communication – Demonstrated ability to read and comprehend procedural documentation and to generate complete comprehensive project assessments and performance reports. Must be able to communicate with internal and external people in a professional manner.
• Quality & Productivity – Produces work at a fast rate and with high accuracy. Demonstrates accountability if mistakes occur and strives to resolve issues expeditiously and amicably.
• Safety – Demonstrates personal responsibility in adherence to Company safety guidelines.
• Organized and precise – Attention to detail is required at all times; must have strong analytical skills, be organized, and employ a systematic approach to execution and problem solving.

Minimum Experience And Qualifications

• Undergraduate degree required in related discipline, preferably business management or engineering.
• Minimum of 5 years of demonstrated experience in successful project and contract management in a related industry or with industrial products and/or services.
• Broad experience in business operations (i.e., demonstrated knowledge of activities across multiple functions), preferably with an international organization.
• Project management skills with ability to support multiple projects simultaneously and balance priorities through planning, execution, reporting, and effective controls.
• Demonstrated experience working with multi-site operations and deploying and managing project fulfillment stages through others.

Preferred Experience Qualifications

• Project Manage Professional (PMP) certification.
• Working knowledge of Lean Enterprise, Lean Project Management, Critical Chain, and Theory of Constraints concepts.
• Broad experience in quality management, manufacturing, and systems thinking.
• Leadership and Change management Experience.
• Broad experience in Lean Enterprise and Human Centered Design Thinking – Understand principles and strategies for identifying process problems and solutions by prioritizing the perspective of internal and external stakeholders to develop innovative solutions, services and systems.