Project Manager, Customer Success

About the role

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. Every clinic we bring on is its own project: a new EHR to connect, data pipelines to stand up, and a few teams to keep pointed the same way. You'll run that queue, deciding what gets built first across our incoming clinics and carrying each one from signed to live.

Our values: Owner – we own our work like founders; Builder – we like making things from scratch; Fast – we make quick decisions; Transparent – we communicate directly; Curious – we explore new approaches and ask “why” often.

Responsibilities

• Rank every incoming request by impact, dependencies, and launch dates, then decide what the team takes on first.
• Carry each clinic from first call to fully live, steering the technical work the whole way.
• Break scope into a schedule with real owners and dates that hold.
• Keep engineering, product, and the clinic aligned, with clean handoffs between them.
• Surface risks early; escalate before a date slips.
• Give internal teams and the clinic a straight read on where each launch stands.
• Sharpen the playbook as you go, and route recurring product gaps back to engineering.

Requirements

• 3-6 years running technical or implementation projects, with complex ones shipped on schedule.
• Enough fluency with APIs, data models, and integrations to reason about how systems connect.
• Clear communication with engineers and non‑engineers alike.
• Sound triage judgment: what to do now, what to defer, what to escalate.
• Steady across a lot of simultaneous launches.

Qualifications

• Bonus: Healthcare data or health‑tech background.
• Hands‑on with EHRs or other clinical systems.
• Built things at a startup or high‑growth company.

Skills

• Project prioritization and triage.
• Technical understanding of APIs, data models, integrations.
• Stakeholder alignment and communication.
• Risk identification and escalation.
• Playbook development and process improvement.