Project Manager

Our client is a boutique printing company offering a wide range of printing, scanning, photography, graphics, mounting, framing, and installation services. Projects range from individual photo printing and restoration to large-scale corporate rebrands, museum exhibits, building wraps, and other custom visual communication projects. Our client is committed to providing exceptional service, practical solutions, and high-quality results while helping customers preserve and communicate their stories and imagery.

About the role

Our client is seeking a full-time Project Manager to join the Customer Service department. This position will manage a combination of consumer-level and large-scale printing and graphics projects. Consumer projects may include digital photo printing and mounting or framing, restoration of older family photographs, and traditional artwork scanning and reproduction. The Project Manager will advise clients on paper types, mounting options, framing, and other available services while developing a strong understanding of the company's production processes.

For large-scale projects, the Project Manager will manage projects from estimating through proofing, production, installation, and/or delivery. This includes collaborating with production and installation teams, coordinating with external vendors, communicating with clients, organizing site visits, and scheduling installations while balancing client deadlines with production capacity.

Qualifications

• Project management and/or estimating experience is required.
• Experience in printing, photography, graphics, or related services is preferred.
• Ability to manage multiple projects simultaneously with competing deadlines and moving parts.
• Excellent communication and customer service skills.
• Strong computer skills and willingness to learn new software and programs.
• Adobe Creative Cloud knowledge is a plus.
• Highly organized with strong prioritization, problem-solving, and troubleshooting skills.
• Detail-oriented, responsible, and punctual.
• Ability to manage tight deadlines and ensure projects are completed on schedule.

Nice to Have

• Knowledge of wide-format printing, materials, and production processes.
• Photography experience or related creative/technical skills.
• Experience with mounting, framing, scanning, installation, or graphics production.

Responsibilities

Customer Service / Project Management

• Field and prioritize requests received through email and phone.
• Prepare quotes and follow up with clients.
• Move approved orders through multiple production departments.
• Maintain accurate order details in the job tracking system and physical files when needed.
• Coordinate production timelines between internal teams and external vendors.
• Balance proofing schedules, production timelines, client expectations, and production capabilities.
• Organize planning and production meetings to ensure project scope and timelines are clearly understood.
• Maintain knowledge of scanning, photo printing, wide-format printing, mounting, framing, installation, and related services.
• Coordinate shipping and receiving through FedEx, USPS, UPS, and local couriers.
• Invoice orders and collect payments.
• Answer phones and direct calls.

Estimating

• Review architectural drawings, design concepts, and written requests for graphics production and installation.
• Collaborate with production teams to develop accurate and competitive estimates.
• Identify potential costs, challenges, and unknown factors when preparing estimates.
• Develop practical solutions for complex project requirements.
• Communicate concerns professionally and provide alternative solutions when appropriate.
• Identify missing project details that may affect pricing or production.
• Clarify requirements with clients and make informed assumptions based on previous projects and experience.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• 7 paid holidays per year