Project Manager

About the role

ServiceSource is an organization dedicated to driving innovation and strengthening communities. This position involves overseeing all aspects of operations, including supervision and management of employees, materials, supplies, and quality control.

Responsibilities

• Oversee daily operations and workforce performance for a 20 employee team across Ft. Knox and the VA Hospital, ensuring compliance, productivity, and service continuity.
• Develop staffing plans and coordinate with the Assistant Project Manager to interview, train, motivate, monitor, and evaluate performance of employees.
• Maintain 88% minimum monthly invoicing hours at Ft. Knox, and staffing requirements for the PWS at the VA hospital.
• Ensure that all employees are trained in customer service, research procedures for patient locator services, and medical emergency codes.
• Maintain positive working relationships with the VA COTR and the Operations Manager at HRC (Inspiritec *Prime Contractor).
• Interface with customers on a regular basis to solve issues.
• Research, write, and discuss employee counseling reports.
• Ensure that the scanning, faxing, and filing of all data meets or exceeds data security requirements as set forth in the contract.
• Must immediately notify the Contract Officer Technical Representative (COTR) and Executive Director whenever a breach is discovered.
• Oversee and assist the APM with IEE’s, attendance, payroll and KPI requirements at each location.
• Assign duties to employees as needed due to absenteeism whether scheduled or unscheduled.
• Perform these duties in cases where the APM or no other employee is available to fill in.
• Interface with contract personnel on all routine matters pertinent to contractual obligations.
• Perform other responsibilities as assigned.

Qualifications

• A high school diploma or GED is required.
• A minimum of 3-4 years of administrative services with management or supervisory experience is required.
• Must be able to obtain and maintain a Veterans Administration (VA) security clearance.
• Valid NC driver’s license and/or access to reliable transportation to perform work-related travel is required.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be proficient in Microsoft Office Outlook, Word, and Excel.
• Must be very organized, detail oriented, and able to carry out work with a high level of accuracy.
• Excellent oral/verbal communication skills are required.

Physical Demands

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.