Project Manager
Responsibilities
Lead the development and implementation of a comprehensive Workplace Experience Playbook for a global office portfolio.
Conduct cross-functional discovery sessions with stakeholders to identify operational challenges, process gaps, and user experience improvements.
Evaluate current workplace technology solutions, including room and desk booking platforms, calendar management tools, registration systems, and collaboration technologies.
Analyze existing workflows and recommend improvements using current technology without introducing new platforms.
Create end-to-end workplace journey maps for multiple user groups, including employees, executives, event planners, administrative staff, visitors, and external guests.
Develop standardized operating procedures for workplace operations, calendar governance, room scheduling, hospitality services, and space utilization.
Author operational documentation including playbooks, process guides, intake forms, event checklists, training materials, and feedback mechanisms.
Develop vendor management documentation and operational standards for workplace hospitality and events.
Create calendar management guides and documentation to support workplace coordinators and event planners.
Design and deliver training materials and facilitate enablement sessions for workplace management teams.
Capture and coordinate pilot testing and operational readiness exercises to validate new workplace processes.
Partner with Workplace Experience, Corporate Security, IT, AV, and other cross-functional teams to ensure successful implementation.
Support operational readiness activities for a major office launch, ensuring standardized processes are successfully deployed.
Drive change management initiatives to support adoption of new workplace standards and procedures.
Track project milestones, deliverables, and timelines while communicating progress to stakeholders.
Qualifications
Experience leading workplace transformation, workplace operations, hospitality, facilities, or workplace experience initiatives.
Proven project management experience delivering complex, cross-functional programs from discovery through implementation.
Strong experience documenting business processes, standard operating procedures (SOPs), and operational playbooks.
Experience conducting stakeholder interviews, process discovery workshops, and workflow analysis.
Ability to create user journey maps, process documentation, and operational frameworks.
Experience evaluating and optimizing workplace technology platforms such as room and desk booking systems, calendar management tools, visitor management, and registration systems.
Knowledge of workplace operations, hospitality programs, corporate events, and office services.
Experience partnering with IT, Corporate Security, Facilities, Workplace Experience, and business stakeholders.
Strong organizational, communication, and presentation skills.
Experience developing and facilitating training programs and change management initiatives.
Ability to manage multiple workstreams and prioritize deliverables in a fast-paced environment.
Strong analytical and problem-solving skills with an emphasis on process improvement.
Proficiency with Microsoft Office products, including PowerPoint, Excel, Word, and collaboration tools.
Pay
Pay range for this position will be $ 61.73 – $66.73 per hour . Compensation will vary depending on job-related knowledge, skills, and experience.
About the Role
This will be a 6-9 month contract role.
Benefits
Search Wizards offers a competitive rate, an excellent benefits package (healthcare and 401k), ongoing education, and more.
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Equal Opportunity Employer
Search Wizards is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.