Project Manager
Randstad Digital Americas · West Des Moines, IA · 3 wk ago
Information Technology$63.75–$68.75/hrFull-time
About the role
Randstad Digital is hiring for a contract opportunity located in West Des Moines, Iowa.
Responsibilities
- Lead end-to-end delivery of wave migrations, from discovery and development through deployment.
- Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
- Influence executive stakeholders to prioritize and support migration efforts.
- Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
- Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.
- Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
- Oversee integration of technologies such as IVR systems and agent scheduling tools.
Qualifications
- Extensive experience in project management, change delivery, and change management within the financial services industry.
- Strong understanding of contact center operations and consumer banking.
- Proven ability to manage projects using both Waterfall and Agile methodologies.
- Experience with cloud platform migrations, especially involving customer service agents (preferred).
- Familiarity with technology integrations impacting agent performance and scheduling.
- Ability to work in a fast-paced, high-stakes environment with shifting priorities.
Pay & Schedule
- Contract position
- Pay rate: $63.75 - $68.75 per hour
- Work hours: 8am to 5pm
- Bachelor's degree required