Project Manager
About This
This is a fully remote role within the United States. NEOGOV is a public-sector technology company with over 25 years of experience, combining public-sector expertise with modern SaaS practices, AI-enabled workflows, and a focus on execution.
Project Manager for PowerDMS Implementations
Own the development of comprehensive project plans, milestones, and key deliverables.
Monitor and report on progress throughout the entire implementation lifecycle, ensuring projects launch on time and within scope.
Conduct rigorous risk assessments early in the engagement. Proactively identify bottlenecks, technical hurdles, or scope creep, and implement mitigation strategies before they impact the timeline.
Lead discovery sessions to gather, confirm, and document business and technical requirements. Define the implementation scope, map out configuration workflows, and allocate internal resources effectively.
Serve as the central hub between the client and internal teams. Partner closely with Sales, Product, Customer Support and Customer Success to escalate technical bugs, advocate for client feature requests, and ensure seamless handoffs.
Guide client stakeholders—from IT admins to C-suite executives—through change management, driving platform adoption and keeping them accountable to their implementation responsibilities.
Contribute to internal initiatives aimed at scaling, automating, and standardizing onboarding methodologies to reduce onboarding cycle times.
What You Are
An Exceptional Communicator: You possess elite written, verbal, and interpersonal communication skills. You can translate complex technical SaaS concepts into plain English for non-technical users, and vice-versa.
A Master of Prioritization: High-velocity environments energize you. You have bulletproof time-management skills and a proven track record of managing multiple concurrent enterprise-level implementations without letting balls drop.
A Diplomatic Leader: You are a strong, empathetic leader who can command a room. You know how to influence without authority, keeping both internal developers and external client champions aligned and moving toward milestones.
A Proactive Problem Solver: You don't wait for a fire to start to look for an extinguisher. You are a self-starter who looks at a broken process or a delayed launch as a puzzle to solve creatively.
A Team Player: You operate with a collaborative mindset, actively sharing best practices, templates, and lessons learned to elevate the entire Implementation team.
Success Metrics (KPIs for the Role)
Time-to-Value (TTV): Average days from contract signing to client "Go-Live."
Number of Go-Lives: Number of projects that successfully completed.
Median Cycle Time (MCT): Median Kickoff to Go-Live duration.
Project Health: Percentage of projects delivered on time and within the original scope.
What You Have
Experience: 3-5 years of project management experience, specifically onboarding B2B SaaS solutions or enterprise software. Experience working with public sector/public safety clients is a plus.
Tools: Familiarity with project management software (e.g., GuideCX, Clickup, Jira, Smartsheet) and CRM platforms (e.g., Salesforce, HubSpot, Gainsight).
Methodologies: Strong understanding of Agile, Scrum, or traditional Waterfall project management frameworks (PMP or CSM certifications are preferred).
What NEOGOV Offers
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
12-week Paid Parental Leave
Inclusive and diverse environment