Project Manager

About the role

The Project Manager oversees the preparation, coordination, and on-site execution of client installation projects across all iSpace product lines. The goal of their role is to:

• Provide a Positive Customer Experience through:
• Proactive project planning
• Risk mitigation
• Frequent and meaningful communication
• Maintain and increase project margins
• Ensure projects stay on-time and on-budget through completion.

Responsibilities

• Proactively Manages Projects
• Partner with Sales and Design to review and validate solutions and identify all client requirements.
• Finalize Scope of Work, review with client, and obtain approval.
• Identify and communicate any client requirements through site visits, drawing review meetings, or reviewing solutions designed.
• Manage and schedule all required work efforts across internal teams and vendors.
• Forecast, plan, and adjust schedules and resources as needed to meet project goals.
• Maintain project documentation and ensure all commitments are clearly communicated and tracked (internally and externally).
• Collaborate with Scheduling and Operations teams to identify resource allocation and scheduling needs, coordinate appropriate delivery resources when required, and ensure site readiness.
• Work with installers and/or technical field teams to monitor installation progress.
• Ensure proper installation and/or implementation, balancing customer needs with Company policies.
• Manage all project-related communications, job closeout documentation, punch lists, and post-go meetings as needed.
• Conduct regular site visits and meetings throughout the project to ensure all issues and challenges are proactively identified.
• Attend weekly construction or coordination meetings to ensure iSpace is professionally represented and project requirements are clearly communicated.
• Conduct pre-install / pre-implementation site visits as needed to verify that client requirements have been met and that the site is ready for project execution.
• Approve projects for purchasing.
• Balance schedule needs with iSpace cash flow position (deposits are paid, three weeks prior to installation, no rush freight needed, etc.).
• Provide directions to purchasing to ensure product is delivered to the right place at the right time.
• Provide direction to Field Team for a successful installation.
• Prepare installation folders for technicians: checklists, drawings, parts lists, SOW, PIW, etc.
• Review installations with technicians prior to installation.
• Regularly visit job-sites to inspect progress.
• Makes frequent and meaningful communication.
• Creates, manages and updates Project Status report.
• Assigns team tasks and follows up to completion.
• Regularly updates clients (internal and external) on project status utilizing Project Status Report.
• Minimum weekly updates during engineering/prep phase.
• Daily updates during installation.
• Notifies appropriate team members when issues are identified.
• Follows Customer Connect Program.
• Conducts final installation audits to ensure deliverables meet iSpace stated standards.
• Confirm job-site standards are met; professional conduct, clean environment, organized rack installations, etc.
• Re-direct if not complete.
• Identify all punch list items and assign them appropriately for completion.
• Confirm all project completion standards are met; as-builts, sign-off documents, code, etc.
• Re-direct if not complete.
• Photos of finished job-site.
• Conducts Project Close-out Process.
• Schedule customer walk-throughs.
• Obtain project sign-offs.
• Completes RMA’s as needed, and ensure equipment/gear is returned to iSpace.
• Assembles project documentation, ensures all is attached and sends to customer.
• Sends project folder to accounting for invoicing.

Qualifications

• Minimum of 2+ years field experience with Field Project Management in construction or related fields; or equivalent combination of education and experience.
• Furniture Project Management experience a plus.
• Computer Skills: Proficient in Microsoft Office including Word, Excel and Outlook; KHAM proficiency (internal candidates); or the ability to become proficient in KHAM (external candidates).
• Certificates And Licenses: PMP Certification is a plus.
• Other Requirements: Willingness and ability to work beyond 40 hours per week during peak periods to ensure client needs are met. Ability and willingness to travel as well as work evenings or weekends is required.
• Strong troubleshooting and decision making skills.
• Ability to conduct a thorough site visit.
• Absorb comprehensive understanding of resource management and scheduling.
• Technical knowledge in audio - video industry.

Skills

• Analytical Skills
• Communications
• Innovation
• Planning and Organization
• Problem Solving
• Project Management

Benefits

N/A

Pay

Exempt (Salaried) $75,000 – $85,000 annually

Schedule

N/A