Project Manager

Key Responsibilities

• Serve as the primary delivery lead for strategic, enterprise-wide customer programs
• Translate strategy into executable delivery plans with measurable milestones and outcomes
• Align cross-functional stakeholders on goals, timelines, and value realization
• Drive all phases of project delivery across multiple workstreams and international teams
• Manage project budgets, dependencies, risks, and executive reporting with minimal oversight
• Facilitate governance structures, reporting cadences, and escalation management
• Engage with client business, IT, and executive teams to ensure alignment and transparency
• Partner with adoption, training, and change management teams to support user readiness
• Champion the end-user experience and promote initiatives that boost engagement and usage
• Define and track KPIs that measure program success (adoption, usage, ROI)
• Gather feedback and continuously improve delivery and adoption strategies
• Anticipate roadblocks and proactively implement solutions

Required Qualifications

• 4+ years of project or program management experience in enterprise software delivery
• Demonstrated success leading high-complexity initiatives (e.g., global rollouts, multi-million-dollar accounts, AI/ML implementations, cloud migrations)
• Proven ability to navigate both strategic and tactical levels of delivery
• Strong command of delivery methodologies (Agile, hybrid, Waterfall), governance models, and stakeholder engagement techniques
• Exceptional written and verbal communication skills; comfortable presenting to executive and technical audiences
• Hands-on experience leading cross-functional teams and managing delivery risk in ambiguous environments
• Advanced proficiency with project management tools like Smartsheet, Jira, Confluence, and Microsoft Project

Bonus Points

• Experience with change management, training programs, or end-user adoption planning
• Experience in AI/ML programs or enterprise search platforms
• Industry certifications such as PMP, PgMP, SAFe, or PROSCI
• Familiarity with data governance, compliance, or regulated industries