Project Manager

About the role

Andor Health delivers enterprise-grade AI technology purpose-built for health systems. Our platform brings cutting-edge AI capabilities across the entire clinical and operational enterprise - enabling health systems to work smarter, move faster, and deliver better outcomes at scale. We partner deeply with our customers, embedding ourselves as a strategic extension of their teams.

Responsibilities

• Own end-to-end tracking of active client projects, maintaining up-to-date project plans, timelines, and status reports across multiple concurrent engagements.
• Create and manage project workbooks that capture scope, milestones, open items, risks, and decisions - serving as the single source of truth for each deployment.
• Proactively identify blockers, dependencies, and risks; escalate to the Account Manager with clear context and proposed resolution paths.
• Cook up and manage project calls and meeting schedules – owning agendas, facilitating weekly calls, capturing action items, and ensuring follow-through between sessions.
• Lead structured discovery sessions with client stakeholders to document workflows, technical requirements, and integration needs.
• Translate clinical and operational workflows into clear, actionable requirements for internal product and engineering teams.
• Maintain requirements documentation throughout the project lifecycle, capturing changes, approvals, and version history.
• Submit, prioritize, and track product and technical tickets on behalf of client accounts, ensuring timely resolution and clear communication back to stakeholders.
• Serve as the liaison between client-facing Account Managers and internal technical teams, translating client issues into structured, actionable work items.
• Monitor ticket queues and proactively follow up on open items to prevent bottlenecks from impacting project timelines.
• Build and deliver regular project status reports and progress updates for both internal leadership and client stakeholders.
• Maintain accurate documentation of project activity, decisions, and outcomes in CRM and project management systems.
• Support the Account Manager in preparing for client business reviews, QBRs, and executive presentations by compiling relevant project data and insights.
• Develop a working understanding of healthcare data standards (HL7, FHIR), EHR system structures, and clinical workflow concepts to communicate credibly with technical and clinical teams.
• Support integrations with hospital EMR systems by facilitating requirements, tracking configuration tasks, and communicating status to stakeholders.
• Stay current on Andor Health platform capabilities, taxonomy, and configuration options to support accurate scoping and delivery.

Requirements

• 3+ years of project management or implementation coordination experience, preferably in healthcare technology, health IT, or enterprise SaaS.
• Demonstrated ability to manage multiple concurrent projects across different stages of the lifecycle with strong attention to detail.
• Experience creating and maintaining project documentation - workbooks, requirements docs, status reports, and issue logs.
• Familiarity with ticketing and project management tools (e.g., Jira, Asana, Smartsheet, or similar).

Skills & Competencies

• Highly organized and process-oriented - you build structure where there isn't any and maintain it under pressure.
• Clear and concise written and verbal communicator - comfortable interfacing with both technical teams and clinical end users.
• Natural follow-through - you own your open items and don't let things fall through the cracks.
• Comfortable in ambiguity - you ask the right questions to get clarity and move forward without waiting for perfect information.
• Collaborative mindset - you work well across teams and understand your role as an executor and enabler, not just a tracker.

Preferred Qualifications

• Basic understanding of healthcare data flows, interoperability standards (HL7, FHIR), and EMR/EHR system structures.
• Experience supporting or coordinating technical integrations - VPN, SFTP, API-based connections, or similar.
• Background in clinical operations, health system administration, or healthcare IT implementation environments.
• PMP, CAPM, or equivalent project management certification is a plus.
• Experience working within a customer success or account management team model.