Project manager assistant

About the role

As part of a select team within the customer service group, this person will directly and indirectly work with clients and the lab to meet the goals as outlined in the ALS client's services manual. The primary purpose of this position is to assist the project managers in reporting analytical data, final reports, fielding customer phone calls/emails, preparing sample kit requests, and reviewing chain of custody for accuracy.

About you

Point of contact to coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress—from the beginning of sample collection to the final report submission. Available to client on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements.

Project setup entry in LIMS that are defined by client and Project Manager. Manage subcontract work and make sure it is reported by the due date. Maintain a general working knowledge of analytical methods, method updates, and method usage in order to monitor compliance with industry and local/state/federal regulations.

Required Qualifications

• Strong Customer/Client interaction skills and experienced in client contact; able to create innovative solutions to customer challenges.
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
• Able to collaborate with other employees across departments to coordinate work.
• Data entry skills are preferred, but not required.
• Able to treat others with cooperation and respect and be able to understand and value both internal and external customers.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%.
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
• Multi-tasked, organized, detail oriented, and possess excellent problem-solving capabilities; will have good time management capabilities.
• BS required or 2 years’ experience in related field.

Physical Demands

• The ability to speak and hear clearly while communicating with staff, management, and clients.
• Ability to sit and/or stand for 100% of an 8-hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Average vision and ability to see to read reports and operate equipment.

About ALS

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society. ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities