Project Manager 5 - Contingent

Location: West Des Moines, IA (on-site required; hybrid work schedule with 3 days in the office per week) or Charlotte, NC

About the role

Lead end-to-end delivery of wave migrations for contact center applications and customer-facing platforms. Collaborate with business leaders and contact center teams to ensure successful migration and adoption of new cloud platforms. Influence executive stakeholders to prioritize and support migration efforts across multiple teams. Coordinate with a team of approximately 16 project managers, ensuring alignment and shared learning across the initiative. Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.

Responsibilities

• Lead end-to-end delivery of wave migrations for contact center applications and customer-facing platforms
• Collaborate with business leaders and contact center teams to ensure successful migration and adoption of new cloud platforms
• Influence executive stakeholders to prioritize and support migration efforts across multiple teams
• Coordinate with a team of approximately 16 project managers, ensuring alignment and shared learning
• Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases

Requirements

• Extensive experience in project management, change delivery, and change management within the financial services industry
• Strong understanding of contact center operations and large-scale transformation projects
• Proven ability to manage projects using both Waterfall and Agile methodologies
• Experience with cloud platform migrations, especially involving customer service agents
• Familiarity with technology integrations impacting agent performance and scheduling

Benefits

• Opportunity to be part of one of the organization’s top three strategic initiatives
• Engagement in a high-impact, multi-year transformation project with visibility at the executive level
• Collaborate with diverse teams and develop leadership skills in a dynamic environment
• Work on innovative cloud migration strategies that redefine customer experience and operational efficiency
• Potential for extension or conversion to a permanent role based on project needs and performance