Project Manager - 1530

About the role

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Coordination of large projects and customer support are critical.

Responsibilities

• Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs.
• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects.
• Arrival de-brief coordination.
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned; schedule and work quality are essential.
• Work with customer in project management, pricing, and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during performance of duties.
• Maintain customer-oriented work habits.
• Direct the work and flow of multiple projects.
• Assistance in completion of work orders, FAA paperwork, and billing items.
• Some travel may be required.
• Any other job-related duties as assigned by management.

Requirements

• High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• Valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
• 5-10 years prior experience in business aviation MRO activities is preferred.
• General experience with FAA paperwork, work order, and billing processes.
• Extensive customer contact and customer service experience is required.

Skills

• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Well organized with a high attention to detail.
• Strong written, verbal, analytical, and interpersonal skills.
• Work with others in a professional manner.
• Prioritize workload and coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.
• Work with minimal supervision.
• Work cooperatively with other project managers.

Physical Requirements

• Lifts 50 lbs.
• Routine walking, bending, squatting, sitting, and use of stairs.
• Routine or repetitive physical motion with arms and hands.
• Basic personal computer operations.

Working Conditions

The majority of work will be accomplished in an office environment. Will also work in a hangar environment which can include varied temperatures from very hot to very cold. Some varied positions in and around aircraft.

Benefits

• Benefits effective day one for eligible employees.
• Medical, Dental, and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life Insurance, Disability Benefits & Supplemental Benefits.
• 401(k) Plan with Employee Contributions & Employer Match.
• Paid Company Holidays & Weekly Paid Time Off Accruals.
• Flexible Work Schedules include 5x8, 4x10, and 3x12.
• Weekly Competitive & Industry Leading Pay.
• Bonus Opportunity based on Company and Site Performance.
• Internal Mobility & Career Advancement opportunities.