Project Manager - 1530
About the role
This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support are critical. You Will Be ESSENTIAL To Many FUNCTIONS Including Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
Responsibilities
- Pre-arrival coordination of assigned customer projects.
- Arrival de-brief coordination.
- Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
- Assistance with any department if problems arise.
- Central point of contact for customers and West Star personnel.
- Work independently on projects and coordinate multiple projects as assigned.
- Schedule and work quality are essential in these functions.
- Assist as necessary with Sales and Contracts Departments for assigned aircraft.
- Post departure follow up with customer.
- Effectively and clearly communicate (i.e., speak, write, read) in English.
Requirements
- A High school diploma or equivalent.
- Airframe and Powerplant License beneficial.
- Aviation specific training a benefit.
- A college education or degree beneficial.
- Management, leadership, and customer service training beneficial.
- A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Qualifications
- 5-10 years prior experience in business aviation MRO activities is preferred.
- General experience with FAA paperwork, work order and billing processes.
- Extensive customer contact and customer service experience is required.
Skills
- Well-rounded knowledge of business aviation maintenance, avionics, and modifications.
- Customer contact and support.
- Interface with department managers.
- Work order processing.
- Coordination with the customer on squawk approval.
- Deposit processing.
- Closing WOs.
- Large project coordination.
- Customer support coordination.
- Project management.
- Independent project management.
- Work quality assurance.
- Customer support assistance.
- Central point of contact.
- Work independently on projects.
- Coordinate multiple projects.
- Pre-arrival coordination of assigned customer projects.
- Arrival de-brief coordination.
- Plan and coordinate overview of aircraft work flow.
- Assistance with any department if problems arise.
- Central point of contact for customers and West Star personnel.
- Post departure follow up with customer.
- Effectively and clearly communicate (i.e., speak, write, read) in English.
Benefits
- Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Life Insurance, Disability Benefits & Supplemental Benefits.
- 401(k) Plan with Employee Contributions & Employer Match.
- Paid Company Holidays & Weekly Paid Time Off Accruals.
- Flexible Work Schedules include 5x8, 4x10 and 3x12.
- Weekly Competitive & Industry Leading Pay.
- Bonus Opportunity based on Company and Site Performance.
- Internal Mobility & Career Advancement opportunities.