Project Management Lead (Atlanta, US)

About the role

The Project Management Lead is a key leadership role within the Arrive Client Success & Operations organization, responsible for leading the successful delivery of mobility technology solutions across North America. This position serves as the primary bridge between customers and cross-functional teams, including Client Success, Sales, Product Management, Engineering, Operations, Manufacturing, and Support.

Responsibilities

• Lead the end-to-end delivery of parking, transportation, and mobility technology projects, including planning, implementation, integration, quality assurance testing, deployment, training, and customer acceptance.
• Establish project scope, objectives, timelines, budgets, resource requirements, and success criteria in partnership with internal and external stakeholders, while managing forecasts, change requests, and weekly status reports.
• Identify, assess, and proactively mitigate project risks, issues, dependencies, and scope changes, driving accountability across cross-functional teams to ensure milestones are achieved.
• Serve as the primary point of contact for customers throughout the project lifecycle, building trusted relationships with stakeholders and executive sponsors to align business objectives with solution delivery.
• Lead, coach, mentor, and develop Project Managers and other individual contributors within the Client Success & Operations organization, establishing clear expectations, conducting regular performance reviews, and supporting talent development.
• Partner closely with Product, Engineering, Operations, Manufacturing, Service Delivery, Support, and Sales teams to interpret technical documentation, track performance metrics, and drive continuous improvement initiatives.

Requirements

You are a proactive, customer-focused leader who thrives in a fast-paced, collaborative environment and communicates effectively with both technical and non-technical stakeholders. You demonstrate a strong growth mindset and a genuine passion for customer success, team development, and continuous improvement. An exceptional eye for detail, strong emotional intelligence, and natural conflict resolution skills allow you to build trusted relationships and guide cross-functional teams smoothly through complex projects. You enjoy working independently while simultaneously fostering a culture of accountability and deep collaboration across diverse teams.

Qualifications

• 5+ years of experience managing technology implementation, software deployment, infrastructure, transportation, mobility, or field service projects, including 3+ years leading customer-facing implementations.
• 2+ years of direct people management experience, including coaching, performance management, employee development, and leading high-performing teams.
• Experience working with SaaS, hardware/software solutions, systems integration, or enterprise technology deployments (experience within transportation, parking, mobility, smart city, or related technology industries strongly preferred).
• Strong capability to interpret contracts, technical documentation, system architecture diagrams, engineering drawings, and integration specifications.
• Excellent written, verbal, presentation, and executive communication skills, with a proven ability to influence and lead cross-functional teams without direct authority.
• Bachelor's degree in Engineering, Business Administration, Project Management, Information Technology, or a related field (or equivalent professional experience); PMP, CAPM, Agile, or On-Street/Off-Street Parking Systems experience is a plus.

Benefits

This role is based in Atlanta, Georgia.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time, Monday-Friday, with occasional evening and weekend work required for project deadlines.