Project Leader

About the role

The Project Leader will be responsible for working with vendors and Independence staff across multiple areas to define and meet project requirements and operational KPIs.

Responsibilities

• Independently plan, manage, coordinate, and oversee project activities and daily operational functions to ensure that key goals and objectives are accomplished in keeping with established priorities, timeframes, and budgets.
• Model business processes, identify process improvements, and develop workflow and/or system recommendations.
• Create and maintain knowledge documentation ensuring the most current information is available to the teams.
• Partners to create and/or maintain policies, desk procedures, program descriptions and training materials to ensure that programs and processes can be efficiently and effectively maintained.
• Recommends methods for accomplishing projects and develops/establishes work plans and schedules for each phase projects.
• Organize and lead meetings for projects and ongoing business activities, create presentations, agenda and minutes. Ensure timely distribution of meeting minutes to team members as appropriate.
• Identify, manage, and track critical initiatives/ongoing action plans to improve performance and outcomes in key areas.
• Implement planned performance monitoring and facilitate the production of regular performance reports.
• Identify key gaps where formal action plans need to be developed, works with staff in barrier analysis, action plan development, implementation, and integration of activity into performance monitoring/reporting process.
• Work as liaison to research and resolve escalated issues, ensuring that coaching/education is delivered timely.
• Work with the Business Areas (training, workforce, provider network services, claims, knowledge management, quality, product development, et al) and vendor to ensure best practices are implemented and maintained for efficiency and performance.
• Develop and maintain effective business relationships with core areas within the organization and represent the business on corporate workgroups, as assigned.

Requirements

• An undergraduate degree with a focus in business administration preferred or equivalent work experience.
• Minimum of three (3) years progressive employment experience in a health organization and demonstrated experience in management is required.
• Strong ability to utilize Microsoft office applications (Access, Word, Excel, PowerPoint, experience with Copilot preferred).
• Candidate must be able to work independently, manage multiple priorities effectively, and have excellent analytical, organizational and problem-solving skills.
• Proven ability to effectively interact and give direction to staff at all levels of the organization, including senior staff, is required.
• Excellent verbal and written communications skills are also required.

Qualifications

• Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Benefits

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

Schedule

Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

Pay

Commensurate with experience.

Skills

• Strong ability to utilize Microsoft office applications (Access, Word, Excel, PowerPoint, experience with Copilot preferred).

Benefits

Commensurate with experience.

Pay

Commensurate with experience.

Schedule

Commensurate with experience.

Benefits

Commensurate with experience.

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.