Project Fulfillment Consultant - Logistics

About the role

As a Project Fulfillment Consultant, you will play a critical role in the operational execution of complex customer projects, taking ownership of the logistics required to move orders from planning through delivery. You will coordinate across internal teams and external partners, manage competing priorities, and use sound judgment to navigate challenges and keep projects on track. Success in this role requires strong attention to detail, organization, problem-solving, and the ability to work effectively in situations where the path forward is not always clearly defined. You will also use data and reporting to identify opportunities, improve processes, and support decisions that strengthen operational performance. This is an opportunity to make a direct impact on how we execute projects and deliver for our partners.

Responsibilities

• Manage "Staged Order" Projects: these are large orders offered to customers in need of a tailored, consolidated order, and a pre-scheduled delivery. These orders can consist of either first-time opening orders for new locations or large replenishment orders for existing locations. It is the Project Fulfillment Consultant's duty to map out each project's road map, identify and coordinate with an optimal staging location, facilitate the sourcing, allocation, and consolidation of inventory, and ensure smooth shipping and delivery to the customer.
• Oversee "Rollout" Projects: these projects involve the distribution of an item or items to multiple locations. In the chain restaurant distribution industry, a rollout is typically when an item or set of items is shipped to all restaurants within the chain (or all restaurants within a test market). The Project Fulfillment Consultant is responsible for ensuring stock counts can meet the needs of the customer and coordinating with the warehouse on any special packaging or delivery requirements.
• Facilitate "Bulk Order" Fulfillment: these are typically large, non-traditional orders that require tailored oversight due to their size and scope. The Project Fulfillment Consultant's job is to advise on the sourcing, cost-effectiveness, and timeline of these orders, and to provide project specifications and shipping instructions to our warehouse team.
• Ultimately, the Project Fulfillment Consultant is responsible for the sustained profitability, integration of best practices, and development of operational efficiencies as it relates to the fulfillment of staged and consolidated order projects for both the multi-unit and institutional market segments of the food service industry.
• This position serves as a trusted advisor to management, customers, and account managers regarding the complex nuances of opening order consolidation, bulk shipments, rollouts, and other forms of project fulfillment.
• This position also responds to complex fulfillment issues that can be urgent or unstable and typically can only be completed successfully within a limited time. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY).
• H-1B Visa Sponsorship Not Available, W2 only.

Experience

Experience in logistics, project management, and/or reporting is preferred.

Qualifications

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Strong verbal and written communication skills; ability to explain technical and complex concepts simply and concisely to ensure ease of understanding
• Strong emotional intelligence required with the ability to connect with others in-person and remotely
• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment
• Service leadership approach with a demonstrated desire to exceed expectations
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices