Project Employee, GDC Support Engineer Tier I

About the role

The Project Employee, GDC Support Engineer will manage core functions at the Game Distribution Center in Secaucus, NJ, and remote/cloud productions, focusing on production, transport, and service workflows. This role requires expertise in multimedia infrastructure, live streaming, and media systems, including video, audio, IP, and non-linear devices.

Responsibilities

• Work with Production & Broadcast Operations to support game productions.
• Maintain and support server-based digital video and audio control systems, graphics, editing systems, and automation systems, ensuring smooth on-air operations.
• Aid in troubleshooting and managing broadcast systems and IP/network-connected equipment, such as production routers, multi-viewers, switchers, IP codecs, and Layer 2/3 network switches.
• Work closely with Remote Arena Engineers, Production, IT, Operations, and Vendors to provide support.
• Help maintain live environment for the Game Distribution Center, both on-premises and cloud-based services.
• Provide troubleshooting support for operational issues, helping maintain uptime and performance.
• Flexibility to work various shifts in a 24/7 production environment, including rotating off-hours support.

Requirements

• College degree in Communications/Engineering or related field required.
• 2+ years of broadcast media or IT experience.
• 2+ years of IP-based video streaming development experience (or equivalent).
• 2+ years of experience with supporting live broadcasts and live productions.

Qualifications

• Strong technical background in broadcast production.
• Excellent leadership and communication skills.
• Ability to work well under pressure and have a keen eye for detail.
• Basic understanding of broadcast media standards, workflow, and technologies used for routing, switching, encoding, and audio processing.
• Familiarity with core routing and switching, including basic configuration and troubleshooting.
• Knowledge of IP Networking Protocols like IGMPv2/v3.
• Awareness of SMPTE standards for video production, such as ST-292M, ST-424M, ST-2110, and others.
• Ability to work independently and think creatively to solve problems.
• Excellent verbal and written communication abilities.

Skills

• Technical background in broadcast production.
• Excellent leadership and communication skills.
• Ability to work well under pressure and have a keen eye for detail.
• Basic understanding of broadcast media standards, workflow, and technologies used for routing, switching, encoding, and audio processing.
• Familiarity with core routing and switching, including basic configuration and troubleshooting.
• Knowledge of IP Networking Protocols like IGMPv2/v3.
• Awareness of SMPTE standards for video production, such as ST-292M, ST-424M, ST-2110, and others.
• Ability to work independently and think creatively to solve problems.
• Excellent verbal and written communication abilities.

Benefits

• Medical
• Short-term disability
• Mental health coaching/therapy
• Sick time

Pay

$3,200 bi-weekly

Schedule

Flexibility to work various shifts in a 24/7 production environment, including rotating off-hours support.