Project Director

Key Responsibilities

• Respond to customer emergency losses with urgency (including after-hours as needed), professionalism, and ownership to secure the opportunity and position the company as the provider of choice.
• Prepare accurate, competitive estimates from thorough site inspections using industry-standard software.
• Collaborate with operations to support smooth handoffs, job starts, and scope alignment and supplements that contain proper approvals and documentation.
• Provide the customer with daily project updates, resolve any issues to ensure job is completed satisfactorily and ensure payment is received timely.
• Work through insurance adjusters and consultants to address any concerns.
• Build and maintain long-term referral relationships with adjusters, brokers, consultants, property managers, and commercial stakeholders.
• Serve as a trusted partner by communicating clearly, responding quickly, and solving problems proactively.
• Drive new business through networking, prospecting, and strengthening the referral pipeline.
• Attend industry events (association meetings, networking groups, trade events) to create visibility and opportunities.
• Support and participate in marketing presentations, lunch-and-learns, and capability meetings.
• Consistently focus on revenue growth, customer experience, and profit performance.

Qualifications & Experience

• 3+ years of hands-on estimating experience with commercial losses.
• Xactimate experience required. Experience with time & material estimating (preferred).
• Strong understanding of mitigation processes, documentation, and insurance expectations.
• Proven ability to build B2B relationships and generate repeat referral business.
• Demonstrated sales mindset: follow-up discipline, pipeline management, and growth focus.
• Comfort supporting marketing efforts (presentations, networking, customer meetings).
• Excellent organizational, time-management, and prioritization skills.
• Strong communication skills with team members, commercial clients, and insurance professionals.
• Team-oriented, accountable, and results-driven work ethic.